Senior Office Services Associate

The Senior Office Services Associate is responsible for delivering exceptional day-to-day office support services while adding value to both the client and internal teams. Responsibilities include mailroom operations, supply management, visitor office setup, responding to client and team inquiries, and other office services functions. While reprographics experience is preferred, candidates must possess foundational mailroom knowledge and demonstrate a strong commitment to customer service. This is a highly collaborative, client-facing role that requires professionalism, strong teamwork skills, and the ability to build effective relationships within an established and tenured team. The successful candidate must be comfortable working a fixed schedule of 11:00 AM to 8:00 PM and be flexible in supporting additional service lines as needed. Location: Mount Vernon Triangle, Washington DCContract: Permanent, full timeShifts: 40 hours per week, Monday-Friday 11am-8pm, with a 60-min breakWork model: Fully onsiteUtilize appropriate logs for all office services workEnsure that job tickets are properly filled out before beginning workPerform work in office services, primarily reprographics, mail and intake functions according to established proceduresFollow procedures to run jobs in proper orderCommunicate with supervisor or client on job or deadline issuesMeet contracted deadlines for accepting, completing, and delivering all workTroubleshoot basic equipment problemsBe able to lift up to 50 lbs. on a regular basisPrioritize workflowPerforms Quality Assurance on own and work of othersLoad machines with various paper, toner, suppliesAnswer telephone, emails, and place service calls when neededInteract with clients in person, over the phone or electronicallyAdhere to Williams Lea policies in addition to client site policiesUse equipment and supplies in a cost-efficient manner