Senior Staff Technical Program Manager

NOTE: This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.Team & Role

Cloud Services PMOServiceNow’s Cloud Services Program Management team is responsible for program delivery across our cloud environment, touching all elements of the cloud infrastructure, services and operations. The scope of programs includes global environment and technology deployments, operations standardization and continuous improvement, new product introductions, and customer migrations.  The team is a key enabler for the cloud services, product development, go-to-market, support, security and compliance teams.The ideal candidate is passionate about the customer experience, service scalability and operational excellence. We need someone who is uncompromising in delivery of high quality, scalable, and sustainable solutions quickly. The successful candidate will have experience leading cross-functional teams with exemplary program management and consulting skills. This role requires a critical thinker with strong problem-solving skills and an eye on the future; we are looking for someone who takes ownership for new challenges, is innovative, and is a great team player. We like to have fun while we work, this person should too.What you get to do in this role:As a Senior Staff Technical Program Manager, you will be responsible for driving large, highly visible and complex programs for our Cloud Engineering organization against tight deadlines. And as a key partner to our architecture and engineering teams, you will develop and maintain strong partnerships with stakeholders, technical leaders, and business owners to deliver on strategic and tactical organizational initiatives.Work on multiple programs simultaneously, managing and budgeting time accordingly to achieve success with all programsDevelop program plans; define and obtain agreement on scope, success criteria, key milestones, priorities, and deliverables.  Take ownership for protecting the project/program investments you are managing.Determine and manage the alignment of internal and external dependencies; technical, procedural, within scheduled and between teams and people.  Understand stakeholder needs and manage expectations.Identify, track and mitigate risks to protect schedules and objectives.Host and/or lead meetings at executive-level and with all relevant stakeholders to reach decisions, and deliver crisp status updates to all stakeholdersEnsure operational readiness for the technologyDevelop business readiness plans including training and support documentation and artifactsLead post-implementation reviews and drive continual process improvements to PMO practices, applying the principles of Lean thinking.Provide leadership by example. Develop and share best practices across the team.