Senior Technical Program Manager, Ring eCommerce & Customer Engagement

DescriptionWe are looking for a Senior Technical Program Manager at Ring.The role will be a part of the eCommerce & Customer Engagement team. The team powers Ring’s direct-to-consumer (DTC) selling programs and customer engagement initiatives. These products and services include Ring.com in the US and for other marketplaces, our 24/7 storefront; recommendations and personalization powered by LLMs, generative AI, and machine learning; Ring Help; and centralized MarTech communications tools. Our charter is to deliver exceptional digital experiences to current and future neighbors across the customer lifecycle.This role is high visibility given the strategic importance of the products/services under its purview. The role will work cross-functionally: with technical product managers, software development engineers and managers, analytics, Legal, Finance, etc.The ideal candidate will work cross-functionally and be capable of sorting through priorities, diving deep into details and championing engineering best practices in an unstructured environment. You will work to evaluate new technologies and manage the development all the way to productization. An ability to take large, complex projects and break them down into manageable pieces, develop functional specifications, then deliver them in a successful and timely manner is expected. This leader will facilitate the development of detailed project plans and timelines, ensure technical teams are delivering to the customer requirements, and drive leadership alignment and communication of our progress across teams. We are looking for leaders who like to solve problems, and remove obstacles. We have a team culture that encourages innovation, and we expect team members and management alike to take a high degree of ownership for their program vision and execution of ideas. You can prioritize well, communicate clearly, and have a consistent track record of delivery. You are proactive in removing roadblocks, and can handle multiple competing priorities in a fast-paced environment. You will be a positive influencer across diverse teams, be able to effectively rally support for your initiatives, and be able to help deeply technical teams create simple solutions to meet your program goals.Key job responsibilities

Own successful delivery of large, impactful, and highly cross-functional program initiatives while simultaneously tracking a set of smaller projects.

Develop and maintain strong working relationships with technical and non-technical teams.

Scope, plan, implement, and deliver programs while collaborating with Product Managers, business owners and leadership to align with strategic vision and goals

Establish metrics and regular reporting mechanisms for measuring project success criteria, and support deep dive assessments and ad-hoc data analysis requests.

Identify trends and insights.

Manage software systems migrations that improve our tech stacks and customer experiences.

Communicate plans, status, and critical issues clearly and effectively.

Support strategy and roadmap that includes features, capabilities, data pipelines, and APIs.

Prioritize and direct development efforts and actively run sprints, backlog grooming, and trade-off discussions.

Ensure the integrity of customer data and platform security, and ensure compliance with Information Security policy and practices.

About the teamThe role will be a part of the eCommerce & Customer Engagement team. The team powers Ring’s direct-to-consumer (DTC) selling programs and customer engagement initiatives. These products and services include Ring.com in the US and for other marketplaces, our 24/7 storefront; recommendations and personalization powered by LLMs, generative AI, and machine learning; Ring Help; and centralized MarTech communications tools. Our charter is to deliver exceptional digital experiences to current and future neighbors across the customer lifecycle.Basic Qualifications

5+ years of technical product or program management experience

7+ years of working directly with engineering teams experience

3+ years of software development experience

5+ years of technical program management working directly with software engineering teams experience

Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience

Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.