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- Very good experience in handling AMS L3 Support Projects / Delivery Management on Aerospace (or) Manufacturing industry shopfloor IT applications
- Taking ownership of critical incidents reported from shopfloor on IT applications, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
- Ability to meet defined Service Level Agreements (SLAs)
- Mastery of ITIL (Information Technology Infrastructure Library) principles
- General knowledge of Manufacturing process and Aviation business
- Review and Resolve Escalations
- Proficiency in leading both physical and virtual teams
- Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
- Implementation of various productivity improvement with process optimization and application automation for leading aerospace customers
- Conduct coaching sessions with team members to address performance issues and ultimately help them improve their customer service skills
- Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
- Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
- Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization
- Monitoring and managing IT services desk, and support functions to ensure optimal service
- In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
- Very good experience in Service Delivery for IT applications
- Good experience in handling AMS / support projects
- IT Projects Delivery Management experience
- Experience in Agile Way of Working / SAFe Agile
- Experience in handling 24x7 projects in shifts
- ID: #41101308
- State: Washington Everett 98201 Everett USA
- City: Everett
- Salary: Depends on Experience
- Job type: Contract
- Showed: 2022-05-18
- Deadline: 2022-07-16
- Category: Et cetera