Service Engagement Manager, Amazon Business Services

DescriptionCome be a part of a rapidly expanding $35 billion dollar global business! At Amazon Business (AB), we stand at the intersection of tech & retail in the B2B space, developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries.We are disrupting the status quo of Business to Business (B2B) by delivering new, efficient purchasing and service solutions for individual proprietors, small-medium businesses, global organizations, and everything in between. Are you ready for the next step in your career building on your skills as a leader, innovator, and collaborator? Do you want to be part of an organization that is developing and launching new business models? If so, AB Services is looking for an experienced leader with a proven record of delivering results, to own and execute high visibility, strategic and revenue generating initiatives. This is an exciting opportunity to join a fast paced and quickly growing business segment within Amazon, solving complex problems and bringing big ideas to life for our customers.As a Service Engagement Manager on AB Services’ Customer Enablement team, you'll be responsible for the continued success of Service Engagements, performing Account Management functions for our largest and most strategic AB customers, working across Sales, Operations, and Program teams to monitor and manage service execution, field escalations, and support the launch and growth of new locations. This high visibility role will require regular communication with senior leaders, collaboration with tech and non-tech teams, and influence on partner team's operations.This role can be based in Seattle, San Francisco, Austin, or New York City.#ReinventRetailKey job responsibilities· Become a knowledgeable partner and leader on Amazon Business Services solutions· Retain and grow revenue from Services customers.· Drive regular business reviews based on overall customer goals and objectives· Evaluate success metrics and drive Service performance for Customers· Perform in-depth data analysis to form and deliver actionable recommendations for both short- and long-term Services strategy· Deliver the highest level of customer service to our customers through change management and response to both new opportunities and customer escalationsAbout the teamYou will be part of a team that is responsible for all aspects of the customer lifecycle for AB Services - working with new technologies that improve usability and increase performance and scalability. You will help redefine normal for this segment of the market, and bring structure to an ambiguous space. You will help drive growth for customers and deliver operationally stable solutions that provide an optimal customer experience.We are open to hiring candidates to work out of one of the following locations:Austin, TX, USA | New York, NY, USA | San Francisco, CA, USA | Seattle, WA, USABasic Qualifications

3+ years of digital advertising and client facing roles experience

Bachelor's degree

Experience analyzing data and best practices to assess performance drivers

Preferred Qualifications

3+ years of client or vendor facing roles with a focus in relationship management and negotiation skills experience

Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $52,800/year in our lowest geographic market up to $127,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.