Services & Solutions Delivery Capability Expert - Customer Delivery

538418 Services & Solutions Delivery Capability Expert - Customer DeliveryAs a member of our Capability Expert Team, you will focus on enhancing processes and tooling capabilities that support our Customer Delivery and Professional Services Organization, Customer Order through Installation.Your role:

Understanding of our operational landscape and the ways in which customer delivery processes and platforms facilitate the fulfillment of customer orders

Demonstrate expert knowledge in integrated platforms that support the Customer Delivery Management Process

Manage and support the design, build, test and deployment of new capabilities for our Customer & Professional Services Delivery organization

Oversee business processes for all identified businesses and functional areas

Collaborate with key business stakeholders to prepare business cases, scope, assumptions, and deliverables for projects

Partner with Finance, Marketing, Sales, IT, and Operations to streamline business processes and enhance employee productivity

Analyze inefficiencies in existing processes and lead specific changes to improve them

Provide documentation, training materials, and user training on new policies, processes, and procedures as needed

Utilize strong influencing skills to gain acceptance from others and drive through the change curve

Act as a liaison between stakeholders and business partners to ensure that risk management and the business impact of process changes and functional design are clearly understood

Communicate effectively across functions within the organization, including Executive Leadership

Perform miscellaneous job-related duties as assigned

You're the right fit if:

Bachelor’s Degree in relevant field or equivalent experience; master’s preferred

Minimum 5 years’ experience in project management delivery, professional service support, finance or operations environment

Experience in SAP and/or SalesForce.com is required; experience with Certinia Professional Service Automation (FinancialForce) is desired

Advanced analytical and conceptual skills with ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions

Excellent verbal and written communication skills, as well as presentation skills

Ability to interact effectively with all levels of the organization, build consensus, and work through others to achieve goals and objectives

Structured, organized, and adaptable personality to quickly understand issues and bring together necessary resources to resolve them

Ability to handle multiple planned and unplanned tasks, roles and responsibilities

Pragmatic business acumen understanding the value of standard work and practical solutions

You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

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Philips Transparency Details:The pay range for this position is $94,900 to $175,200, annually. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.Additional Information:US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.Equal Employment and Opportunity Employer/Disabled/Veteran