Special Assets Representative

The Special Assets Representative is responsible for effectively working delinquent real estate loan accounts, overdrawn share accounts, repossessions, asset recovery, and bankruptcies to ensure the best possible outcome for both the member and the credit union. 

 Core Job Requirements/OutcomesManage specialty collection queues by taking initial foreclosure action, completing bankruptcy filings, issuing accounts for repossession, monitoring asset liquidation, and making charge off recommendations.Manage asset recovery by completing necessary legal work, referring accounts to outside collection agencies, and posting third-party payments and invoices.Provide exceptional member service by maintaining positive, professional relationships with members while discussing sensitive, personal financial circumstances in a straightforward and tactful manner.Other Essential FunctionsAdhere to and remain compliant with Federal and State Regulations pertaining to the FDCPA and bankruptcy code by attending available webinars and completing applicable training courses.Determine reasonable action to be taken on accounts work by identifying risk and analyzing credit reports.Foster positive relationships by creating a cohesive environment and contributing to the team’s overall success.