Sr. Lab Computing Analyst

29 Jun 2024

Vacancy expired!

Job Description

Sr. Lab Computing Analyst Bothell, WA 12 Months+ Schedule - Night Shift, Monday through Sunday between hours of 7pm-7am, they will have to be open to working weekends, schedule can be flexible, can work 4 10's. Additional onboarding requirements may be required by the Customer such as additional drug screens. In order to set expectations and to the extent permitted by applicable law, please note that if an applicant is hired for this position, the applicant will be required to prove that the applicant has been fully vaccinated against COVID-19 by the date of hire, subject to any qualified religious or medical exemptions. Please note that the employer reserves its rights to mandate additional vaccine requirements at any time. Blood borne Pathogens Training & Hepatitis B Requirement Duration - 1 year, extensions are possible

POSITION SUMMARY Lab IT Analyst is responsible for supporting the daily operation including helpdesk ticketing, IT support for laboratory and manufacturing and remote access systems. The Lab IT Analyst is also responsible for supporting projects and resolving support requests while meeting customer satisfaction and continuous service delivery demands. Job Description Implements, monitors and provides technical support of customer laboratory environments, typically integrated with instrumentation Administers and assures connectivity of customer's Operating System based platforms Works with Lab managers/ Key lab users to manages Lab Computing aspects of On-boarding, retirement and relocation of equipment Implements Windows based security, including but not limited to: the lab environment and customers' needs Analyzes, identifies, and implements upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner Ensures adherence to client's corporate policies through periodic reporting and compliance programs Acts as the technical support contact for field service engineers and external vendors, but not limited to, on-boarding, retiring, troubleshooting client instrument and information technology issues Supports management in the development and implementation of training initiatives for Services personnel Document procedures, policies, troubleshooting and best practices Create and maintain a physical inventory of lab equipment, PC's, software and any other information pertinent to the environment Responds to Lab software/hardware related inquiries Escalates IT issues that are not resolved via regularly identified support channels. Shares technical and process updates Identifies more critical and less critical activities and tasks; adjusts priorities when appropriate. Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently. Ensures that required equipment and/or materials are in appropriate locations so that own and others' work can be done effectively. Effectively allocates own time to complete work; coordinates own and others' schedules to avoid conflicts. Qualifications: Bachelors of Science in Computer Science, Life Science or equivalent industry experience 2+ years of relevant technical experience including (but not limited to); Windows technologies, networking, remote computing and backup systems Experience with virtual machine support Experience with scientific instrumentation Required Skills: Win 7 - Win 10 Operating systems platform - Troubleshooting Microsoft Office 2013 and O365, Skype for business McAfee antivirus Symantec Management / Altiris or SCCM software deployment & management tool Remote desktop / TeamViewer Cisco AnyConnect / VPN Call recording, Ticketing system such as ServiceNow or Remedy Force General knowledge of Active Directory functions. Basic Network printers / copiers troubleshooting Basic Networking troubleshooting / firewall knowledge a must Working in a lab environment a plus Excellent verbal and written communication skills. Great team player Excellent customer service skills complimented by an ability to listen to and interpret client requests. Ability to troubleshoot complex instrument and technology issues. Ability to identify, track and complete tasks for multiple projects under prescribed timeframes. Knowledge of laboratory safety practices as defined by the Company and/or customer's site safety code Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time Critical Skills: Excellent customer service skills complimented by an ability to listen to and interpret client requests. Ability to troubleshoot complex technology issues. Strong verbal and written communication skills. Ability to identify, track and complete tasks for multiple projects under prescribed timeframes. Basic Qualifications: Bachelor's Degree or relevant industry experience. 5 plus years' experience in lab IT or regulated IT environment Preferred Qualifications: A proven self-motivational work ethic with the ability to work independently, manage time and schedule workload to meet deadlines and customer needs Excellent analytical and problem-solving skills Detail oriented and able to follow written documentation for task execution Must be customer service orientated and believe in teamwork, collaboration, adaptability and Initiative Ability to multitask and support various groups of users Experience in a validated environment a plus. Experience working in GxP, ISO, and FDA compliant facilities a plus

  • ID: #43688550
  • State: Washington Olympia 98501 Olympia USA
  • City: Olympia
  • Salary: USD TBD TBD
  • Job type: Contract
  • Showed: 2022-06-29
  • Deadline: 2022-08-27
  • Category: Et cetera