Sr. User Experience Researcher

Job DescriptionThis is a remote position; the selected candidate can reside and perform the work from anywhere within the United States.Abuot the Role:Do you have a passion for user-centered problem-solving and storytelling? Are you obsessed with studying, understanding, and responding to human needs? Do you want to create engaging products that solve real problems and create unique emotional experiences? Then imagine what you can do working with a like-minded, multi-disciplinary team in our User Experience group.The OnStar Business Solutions (OBS) Design Team within the CX Studio is seeking a passionate and talented  User Experience Researcher to support the creation of fleet-based applications and interfaces for our business customers. Our business customers are the small and medium size fleet owners who use our solutions to manage their vehicle fleet and run their business.As a  User Experience Researcher , you would collaborate with designers, technologists, and business stakeholders to craft meaningful experiences for our customers through thoughtful, data-informed design. The ideal candidate will have a solid foundation in design research methods, an understanding of and commitment to user-centered design and have experience planning and facilitating research for digital products.User Experience Researchers will support multi-disciplinary teams focused on translating human needs into viable product concepts using iterative, human-centered design. Research will impact the development of out "out-of-vehicle" digital solutions. (e.g., web app)."Responsibilities:

Collaborate with teammates to plan and facilitate user and stakeholder research that will guide the design of world-class user experiences across all products and platforms for vehicle features

Analyze research findings to inform problem statements, guide design strategy, and define requirements

Facilitate workshops and collaborative activities with the team, stakeholders, and users

Apply statistical skills for analyzing data collected

Provide inspiring reports and feedback on the implications to user experience and how improvements to the design and functionality of the system can be made

Create proposals on design direction supported by written and verbal presentations demonstrating ability to appropriately use both quantitative and qualitative data

Provide tactical and targeted design recommendations and next steps based on data

Advocate for accessibility in our designs where appropriate and/or required

Contribute to the continued evolution of the team’s workflows and processes to further improve quality and performance 

Additional Job DescriptionQualifications:

6+ years executing user research to inform interactive product design

1+ years of experience with accessibility issues (e.g., 21st Century Communications and Video Accessibility Act [CVAA] and/or 508 accessibility standards) and user populations with special needs

Bachelor’s Degree in HCI, Human Factors, Product Design, Psychology, Research, or related field required; Master’s degree preferred

Enterprise experience

Experience leading project teams that include organizational leadership

Experience collaborating with external testing partners preferred.

Proficient in multiple user research methodologies is required (contextual inquiry; empathy interviews; ethnography/observational research; heuristic evaluation and expert reviews; usability testing; surveys; card sorting and information architecture; focus groups; competitive evaluation; SUS testing)

Proficient in all aspects of study planning/fielding/analysis (i.e., team consultation, recruiting, methodology and metrics development, analysis, reporting results, etc.) required

Keen ability to identify issues and problems, generate solutions and choose appropriate alternatives through use of user research methods required

Familiarity with basic visual and interactive design principles and practices required

Strong portfolio with work samples showcasing expertise in user research required

Strong written, visual, and verbal communication skills required

Understanding of technology and the product development lifecycle preferred

Automotive experience strongly preferred

Knowledge of design thinking methods preferred

Familiarity with common design tools like Figma, Miro, Axure preferred.

Prototyping experience (software and/or hardware development experience preferred

Familiarity with data science practices and working closely with data scientists/analysts in the design space (A/B testing, data analysis, etc.) preferred

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURECompensation : The expected base compensation for this role is: 90,223.08 - 144,122.52 USD Annual(). Actual base compensation within the identifiedBonus Potential : An incentive pay program offers payouts based on company performance, job level, and individual performance.Benefits : GM offers a variety of health and wellbeing benefit programs. 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