Sr. UX Program Manager, Alexa Experiences & Services

DescriptionAlexa Experiences & Services UX team is seeking a self-motivated, ownership-minded, and nimble Senior UX Program Manager to be a force-multiplier for UX Design & Research, amplifying our efforts and impact. The ideal candidate will exhibit leadership, high judgment, the ability to influence, and exceptional organization and communication skills.This role will provide program management leadership and operational support throughout our design organization and across multiple partner teams by increasing communication and connection points, streamlining the design process, and driving design excellence. You will collaborate closely with designers, researchers, engineers, product managers, and other cross functional partners to lead projects throughout the planning, design, and development cycle.In this role, you’ll combine expert program management skills with a passion for user experience to help your team improve the designs of Amazon’s AI assistant used by millions of customers. You’ll work cross-functionally and collaborate with design leadership, designers, product, and engineering teams to plan projects, define milestones, assess risks, and help projects meet deadlines. You will also manage communications to team members, executives and other stakeholders. You are a master planner and a flexible leader who can balance multiple programs in a creative design environment.Key job responsibilities

Partner with UX leadership in key project decision-making, including: requirements gathering, scheduling, resource allocation, and coordination of teams and reviews

Drive team operations to support org health, including: strategic planning, up-leveling team member training and knowledge share, workflow and processes, and collaboration approaches

Act as a bridge between UX, Engineering, and Product Management (PM) teams, connecting all three groups and making sure interdependencies are understood and planned for

Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints

Implement repeatable processes and tools to help us scale, prioritize, plan and manage multiple parallel projects across the team and our stakeholders

Support design delivery by driving team backlogs and removing obstacles, coordinating reviews with stakeholders and leadership, communicating team status, and empowering designers to own their timelines

Create, maintain, and disseminate project information to stakeholders and senior management

Work across teams to create strong relationships with stakeholders and senior leadership teams

Promote a sense of transparency, visibility, and community among our team

A day in the life

Partner with leaders across Alexa to drive the UX roadmap

Engage with talented UX Designers and researchers on innovative new efforts

About the teamThe Alexa Experiences & Services UX team is at the forefront of creating innovative new Alexa experiences with generative AI technologies on Echo devices with screens, mobile apps (Alexa App), Fire TV, tablet and other devices.Basic Qualifications

6+ years of design program management experience

Experience managing UX programs and working with Design and Research

Demonstrable history of influencing cross-functional stakeholders, partners, and senior executives

Preferred Qualifications

Knowledge of human-centered design process

Experience working and contributing to project playbooks, building schedules, managing issues/risks, establishing communication plans and stakeholder management

Experience gathering and analyzing large amounts of data and delivering continuous business improvements

Knowledge of project management tools and methodologies (agile to waterfall)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $116,500/year in our lowest geographic market up to $192,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.