Vacancy expired!
RESPONSIBILITIES:Kforce has a client in Redmond, WA that is seeking a Support Analyst Lead to join their IT Operations team. An ideal candidate will have a wide range of IT knowledge and experience and world class customer support skills along with team management capabilities. In this role, the Support Analyst Lead will support a game studio as part of the Operations team working in partnership with client stakeholders to manage a team responsible for incident response. If you are eager to strengthen your capabilities in a dynamic, fast-paced environment, this is the job for you!
Responsibilities: Contributing to technical discussions, architectural innovations and optimization and suggest engineering work to make it better Contribute to maturing learning system Document incident response path and root cause analysis in partnership with stakeholder and engineering team to concept and plan process guides Driving ticket resolution as needed and monitoring team's bandwidth as shifts or capacity challenges arise Responsible for team's resolution of ticket management, troubleshooting and escalations as needed and driving future resolutions Helping with career growth and team management in collaboration with stakeholders Team administration and logistics ownershipREQUIREMENTS: Candidates qualifying for this position will have similar experience along with the skills and abilities to perform the duties mentioned Any relevant education and/or training will be considered a plusThe pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.This job is not eligible for bonuses, incentives or commissions.Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.- ID: #49982652
- State: Washington Redmond 98052 Redmond USA
- City: Redmond
- Salary: $50 - $60 hourly
- Job type: Contract
- Showed: 2023-05-23
- Deadline: 2023-07-21
- Category: Et cetera