Support Specialist - Parks

APPLICATION MATERIALS

Applicants are required to submit a combined cover letter and resume in one PDF document. Your cover letter must summarize how your experience has prepared you for the Support Specialist, Parks role. Incomplete materials will not be considered.

To expedite the application process, combine your cover letter and resume into one PDF document before applying and upload electronically when requested in the online application process.

This position is OPEN UNTIL FILLED and applicants are encouraged to apply immediately. The first review date for application materials is scheduled for December 1, 2025.

Interested parties are also invited to contact Human Resources at joblist@chelanpud.org to discuss the position.

CONTRACT RATE

$27.06 per hour

BENEFITS EPOA

In addition to competitive wages Chelan PUD employees also enjoy outstanding benefits which include zero cost employer funded medical, dental, and vision healthcare benefits, access to the employee assistance program, a VEBA health reimbursement account, and long-term care.

Washington state retirement PERS participation and optional 457 plan participation with an employer matching 401(a) plan.

Leave, life & disability benefits including paid leave starting at 21 days per calendar year up to 35 with tenure, 11 paid holidays per calendar year in 2025, changing to up to 12 days per calendar year in 2026, paid jury duty, short-term disability & long-term disability, and basic life, AD&D, and optional voluntary life.

The work life benefits include optional flexible spending accounts for healthcare and dependent care, educational assistance, various rewards and recognition programs and position specific stipends.

For more explanation of the district benefits please visit our benefits website www.mychelanpudbenefits.org.

JOB POSTING

Support Specialist - Parks

Overview

Provide direct assistance and support for the Parks Department. This includes clerical and data entry support for Parks. This position is often the first point of contact for customer service for Park customer's on the phone or in person at the office. The support specialist assists with the flow of information between park staff and park patrons.

Responsibilities

-Maintain park reservations system and schedule activities throughout the District parks, effectively communicating with public contacts including by not limited to, special event coordinators and organized sports groups.

-Assist the Park Superintendent in scheduling the Chelan PUD ball fields for league, tournament and school sports activities. Process paperwork and effectively communicates with various sports organizations and their representatives, school district personnel, and the public. Track ball field hours and report to Accounts Payable to ensure accurate billing of tournament directors. Post the ballfield schedules online.

-Track and maintain Parks Special Events calendar and required documentation, ensuring all appropriate paperwork is submitted and completed in a timely fashion. Update the master calendar; notify security and staff of upcoming events. Verify accurate and up to date insurance documentation is provided for all Chelan PUD operated parks. Involves working with a variety of contacts including PUD Risk Management Department, outside insurance companies, special event coordinators, School District personnel, and organized sports groups. Maintain Special Event “Conditions of Use” files and track the electronic calendar(s) for accuracy. Notify Loop Trail managing agencies of special events. Prepare and submit weekly park activities reports.

-Perform complex time-entry related processes for Parks crews on varying shifts. This includes in-depth understanding and interpretation of the Collective Bargaining Agreement as it pertains to meals, overtime, call-out, personal leave and other events relating to time entry. Verify accurate time reporting prior to supervisor’s review and approval.

-Provide clerical support to Parks Department. Prepare, track and receive department purchase requisitions and purchase orders. Maintain files, records and reports. Prepare correspondence, memorandums and reports. Maintain calendars. Prepare expense reports and travel authorizations. Order and distribute office supplies, reconcile staff P-cards and perform data entry to maintain or update records associated with materials and equipment. Update and maintain Parks Department internet pages.

-Track and monitor the supply of brochures, park guides, Loop Trail guides, and Park Rules & Regulations documents. Coordinate with Office Services for printing/publication and disbursement of same. Maintain Parks clothing inventory. Update spreadsheets to track visitor counts for all PUD parks. Assist with other departments with maintaining parks intranet and internet sites .

-Oversee and monitor Parks Department filing system, identifying and implementing enhancements as necessary. Assist with park sign inventory. Create and order new signs as necessary. Provide customer service to walk-in customers during regular office hours. Assist with assigning auditorium keys to PUD staff, and making District reservations.

-Maintain regular and predictable attendance: Perform related duties and responsibilities as required. Comply with District policies. Complete all required training. Maintain a working knowledge and comply with District safety procedures and specific safety requirements of this position, and those in accordance with applicable provisions of the Revised Code of Washington (RCW) and Washington Administrative Code (WAC).

Overtime exemption

Non-Exempt

Qualifications

Experience

-2+ years clerical support experience with emphasis on customer service and time-entry processes. required.

Skills and Abilities

A fully skilled incumbent will have the following knowledge skills & abilities:

-Requires strong knowledge and understanding of items that affect time entry as defined in the Collective Bargaining Agreement.

-A good working knowledge of different recreation opportunities in the greater Chelan County area, including but not limited to camping and other recreational facilities, is preferred.

-Must possess excellent customer service, interpersonal and communication skills and the ability to multi-task and handle a wide range of responsibilities on a daily basis in an accurate and timely manner.

-Must be self-motivated and have the ability to work well in a team environment or under minimal supervision.

-Requires ability to type net 40 wpm.

-To perform this job successfully, an individual should have knowledge of PeopleSoft Financials; PeopleSoft Timekeeping/HR; Microsoft Outlook; Contact Management systems ; Microsoft Access Database software; Web Posting/reservation software; FileNet Document Management systems; Maximo Order processing systems; Microsoft PowerPoint; Microsoft Excel ; and Microsoft Word. The individual must also be able to operate general office equipment, including, but not limited to computers printers, fax machines, copiers, and telephones.

-Must be proficient in reading, writing and speaking English.

Physical Demands

Sitting - Frequently

Standing - Frequently

Walking - Occasionally

Lifting 1-10 lbs Floor-Waist - Occasionally

Lifting 1-10 lbs Waist-Shoulders - Occasionally

Lifting 1-10 lbs Above Shoulders - Occasionally

Lifting 11-25 lbs Floor-Waist - Occasionally

Lifting 11-25 lbs Waist-Shoulders - Occasionally

Stooping/Bending - Occasionally

Reach Waist to Shoulder - Occasionally

Wrist/hand/fingers manipulation (keyboarding, mousing, etc.) - Frequently

Repetitive Motions - Frequently

Talking - Frequently

Hearing - Frequently

Visual - Far Acuity - Occasionally

Visual - Depth Perception - Occasionally

Working Conditions

Noise Intensity Level: - Moderate

District Values

Safety - Protect public and employee health and safety

Stewardship - Acting on behalf of customer-owners, protecting public resources entrusted to us

Trustworthy - Competence, integrity, respect

Operational Excellence - High-quality innovative work execution

The job functions and physical requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER

The statements contained herein reflect general details as necessary to describe the principal functions for this job, the level of knowledge and skill typically required, and the scope of responsibility. This should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload.

As part of its recruiting process, Chelan PUD may engage a third-party vendor to perform previous employment verification, education verification, and reference checking.

EEO

Chelan PUD is an Equal Employment Opportunity employer.

We value diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to any protected classifications as defined by law.

EEO Law Posters can be found on the main Careers page in English and Spanish.

Chelan PUD will not be offering any work visa sponsorship for this role.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)