System Engineer (with Amazon Connect exp.) Remote Work

16 Oct 2024

Vacancy expired!

Role System Engineer (with Amazon Connect experience) Location Seattle, WA/Remote (must be willing to work PST) Duration 12 months System Engineer Specific Competencies for Role

  • Experience with implementation and design of a CCaaS platform like Genesys, Avaya, Amazon Connect.
  • Strong Working knowledge of AWS AWS console, Amazon Connect, Lex, Lambda, DynamoDB, CloudFront, Cognito, CloudWatch, etc.
  • Agile Methodology (including JIRA and Confluence)
  • Production Support
  • Systems Design and Consult
  • Continuous Process Improvement through Assessing contact center technologies, Releases and Upgrades
Summary of Key Responsibilities
  • End User Support: o Provides 247 global support of critical contact center systems in a rotating on-call environment
  • Create and Maintain Systems Documentation:
  • Systems Lifecycle Management
  • Create, Maintain and Report KPIs
  • Collaboration with other technical service teams to manage, maintain, and resolve complex IT services

  • ID: #46494817
  • State: Washington Seattle-tacoma 98141 Seattle-tacoma USA
  • City: Seattle-tacoma
  • Salary: USD TBD TBD
  • Job type: Contract
  • Showed: 2022-10-16
  • Deadline: 2022-12-14
  • Category: Et cetera