Tech Infra Program Manager (Operational Excellence), IT Services

DescriptionTIPM (OE) is responsible for owning and driving complex, strategic business initiatives that have significant cross-organizational impact. The successful individual will have the ability to think strategically, act tactically, write effectively, and display strong analytical and critical thinking skills. The candidate must also be able to build strong cross-group working relationships and demonstrate exceptional organizational skills and faultless attention to detail. responsible for owning and driving complex, strategic business initiatives that have significant cross-organizational impact. The successful individual will have the ability to think strategically, act tactically, write effectively, and display strong analytical and critical thinking skills. The candidate must also be able to build strong cross-group working relationships and demonstrate exceptional organizational skills and faultless attention to detail.The candidate is a subject matter expert who executes and defines the overall business development strategy across the corporate infrastructure services portfolio, with limited oversight. They have established pedigree in both technical infrastructure and aplpying that knowledge across a wide ranging customer base.Being a dedicated self starter with strong relationship building skills (across both internal and external stakeholders) are essential to this role.The ideal candidate will have proven communication skills and the ability to easily shift between macro and micro perspectives, balancing program, operational, and strategic responsibilities.The data driven individual will be structured, organized, detail-oriented, and comfortable using a range of metrics and measures to drive actions. Knowing when to deeply inspect issues and when lighter touch oversight is needed.They will be responsible for the management of globally impacting corporate infrastructure programs across the entire portfolio. Roadmap development and partner alignment are critical parts of the role, directly influencing our overall operational planning and owning several organizational goals.They must be fluent in data analysis across a variety of mediums and sources, and are not frightened to invent new ways to challenge assumptions, articulating findings and proposals up to executive level as required.Key job responsibilities· Be a people focused organizational leader. Help grow talent by willingly imparting your skills and knowledge into the function, serving as a mentor and developer of others.· Identify and prioritize cross-group collaboration opportunities.· Set and drive regular cadence of communications to stakeholders, both internal and external for business, operational, and strategic reviews.· Serve as a subject matter expert and trusted advisor to senior leadership team.· Engage on special or strategic projects and initiatives. Driving cross-functional teams to make data-driven decisions.· Define and own high-impact frameworks, processes, and strategies that drive measurable results and set the organization up for long-term success.· Communicate ideas and initiatives clearly with direct and indirect stakeholders, effectively advocating for opportunities up to the VP level.· Partner and work with other business units to influence strategic directions across al existing and new business workstreams.· Facilitate discussions on program direction, strategy, and conflicts.· Identify, develop, and implement efficiency opportunities and best practices to drive operational excellence and efficiency.A day in the life

Responsible for owning and driving complex, strategic business initiatives that have significant cross-organizational impact. The successful individual will have the ability to think strategically, act tactically, write effectively, and display strong analytical and critical thinking skills. The candidate must also be able to build strong cross-group working relationships and demonstrate exceptional organizational skills and high levels of attention to detail.

Experience leading cross-functional groups, including influencing without authority, to debate tradeoffs, drive alignment, and make high-judgment decisions related to critical initiatives.

Deep leadership experience across a range of business landscapes. Possessing significant experience of core portfolio management areas, like budgeting and financial management, capacity planning and technical roadmap alignment. And being able to use those datapoints to drive targeted improvements in key business areas.

Experience of building and evangelizing end-to-end scalable processes in a multi skills environment, from defining the framework all the way to implementation

Possessive about innovation being a driver of operational excellence. Real world experience in identifying and remediating procedural waste.

About the teamThe Corporate Infrastructure Services team (CIS) is part of the IT Services organization that supports all Amazonians at corporate offices. CIS designs, plan, builds, maintains and deprecates the infrastructure in all corporate offices worldwide. This includes running Amazon’s corporate campus & building infrastructure worldwide. Everything from deploying and maintaining the wired and wireless networking to Printers, to the Meeting Experience in our conference rooms. Where there’s technology at play in these buildings, CIS is responsible for the customer experience and measuring the end-to-end performance. We are passionate about ensuring our customers receive world class IT Services and making sure they have the best possible experience while working from the office.Basic QualificationsMasters degree in a Computer Science, Information Technology or equivalent professional experience10+ years of Technical business leadership and roadmap strategy development.Exceptional verbal and written communication skills.Strong background in infrastructure and technology development.Experience delivering results as both hands on contributor and influential stakeholder.Excellent problem-solving, decision-making abilities, critical-thinking skills and ability to determine root cause.The ability to work independently and self-motivate in a fast-paced and rapidly changing environmentAble to communicate technical information to non-technical stakeholders.Preferred QualificationsExperience with root cause / problem analysis including the usage of data manipulation tools such as Quicksight and Tableau.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,800/year in our lowest geographic market up to $231,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.