Technical Program Analyst

Acceptance Solutions (AS) is focused on executing the Visa Merchant Strategy, building deeper merchant and acquirer relationships and increasing Total Merchant Value by developing solutions that address complex and emerging merchant and acquirer needs. AS Product Development team is looking for an experienced program analyst professional with the right mix of relevant experience and skills, an ability to flex between the strategic and the tactical, outstanding verbal and written communication skills, and a high level of energy and flexibility to get things done and thrive in a fast-paced, team-oriented product development environment. The Program Analyst is responsible for ensuring that Acceptance Solution’s projects are planned, managed, and governed in a consistent, transparent, and disciplined manner. S(he) will be a scrum team leader who embodies Visa’s leadership principles of leading by example, communicating openly, enabling and inspiring others, exceling with partners, acting decisively, and collaborating effectively.The ideal candidate will possess below key skills and abilities -        PROJECT PLANNING - Anticipates future consequences and trends accurately. Paints credible pictures of possibilities and approaches to achieve goals and mitigate consequences    Be accountable for the end-to-end planning and execution of one or more Agile teams    Facilitate sprint planning, backlog grooming, daily stand-up meetings, reviews/demos, retrospectives, and other scrum ceremonies    Facilitate discussion and conflict resolution    Advocates Agile methodology processes and best practices    Identifies project impediments and proposes mitigation/resolution including proper escalation to leaders/groups as needed    Controls for Risks and Dependencies by effectively leading forums & escalating timely to management teams    Set goals and develop metrics and reports using Jira to help the team understand its health and progress    Ensure clear communication and collaboration among the Product Owner and membersof the Development organization    BUSINESS ACUMEN - Solid understanding of how a particular E2E domain operates.  Strong awareness of how the program will improve the product and Visa’s customers    Identify business analysis deliverables for projects and manage their execution    Understand product strategy and benefits of key deliverables in his/her area of responsibility    Work with product owner to ensure a well-groomed Product Backlog at all times    Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs    Liaise between the business units, technology teams and support teams to ensure clear communications among stakeholders    Participate in solution reviews to assess user experience to identify usability impacts and recommend solutions or processes to mitigate impacts    Become a Subject Matter Expert (SME) in two or more technical areas to be able to develop and manage communications and interactions with end users    PROBLEM SOLVING – Innovative. Ability to derive creative solutions to help teams and the program remove impediments. Supports and communicates varied and unique approaches to help teams meet their goals    Be a change agent, ensuring users embrace new and innovative technologyThis is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.