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- Create design options for feature areas with ServiceNow
- Find new sources and methods to generate caregiver/partner insights
- Define problems and questions
- Identify needed data and missing research
- Identify possible approaches and attributes to make the solution distinct and appealing to the caregiver
- Solution and Service Design of feature area specifications:
- Create, evolve, and communicate feature area specifications that form cohesive, Iterable plans that align to the multi-year vision
- Applies experience as well as technical, functional, and caregiver/partner knowledge to define the feature area’s role within the multi-year solution/service vision
- Demonstrates a strategic understanding of the timing and rationale for design choices for a feature area
- Caregiver lifecycle:
- Drives the process to develop tools and materials that will be used by caregiver support, marketing, or sales to drive education and adoption
- Drives the content development process, with stakeholders, to ensure alignment to overall content strategy and placement where, when, and how it is needed
- Engineering lifecycle:
- Uses an understanding of the engineering lifecycle and previous SDLC experiences to advocate for improvements
- Participates in design, code, and test planning and reviews, and shares best practices across the team
- Identifies feature-level dependencies and establishes milestone release criteria to manage them
- Comfortable leading and managing approaches using agile methodology and ceremonies
- Solution and Service ownership:
- Has a sense of pride and personal accountability for end-to-end quality, completeness, and resulting user experience for the life of the solution/service
- Identifies unaddressed issues and resolves, escalates, or finds the appropriate owner to ensure the highest level of quality
- Uses the solution/service regularly to understand it thoroughly and discover ways to improve it
- Program Management functions:
- Proactively manages business partner expectations for timelines and deliverables throughout the project/program lifecycle
- Develops and gains sponsor approval for project delivery timelines
- Manage portfolio programs with low/medium/high complexity, strategic priority and/or visibility, system and/or regional priority
- Engages and organizes the assignment of activities of multi-functional teams, as well as the project estimates, task dependencies and schedule
- Scope, risk, and issue management, including documenting, communicating, and facilitating resolutions or mitigation plans
- Responsible for program communications, including communications across internal and external teams and groups
- Fosters healthy working relationships with all business, Engineering and IT functions affected by the Admin Tech and HR ServiceNow including internal and external partners, and vendors
- Leadership:
- Acts as a coach and mentor to less experienced team members
- Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering, or a combination of equivalent education/experience
- Strong program and project level experience leading ServiceNow implementations with an emphasis on solution delivery through configurations, integrations, and customizations.
- 5+ years Program and Project relatable experience
- Experience and knowledge with ServiceNow and specifically with the HR Service Delivery product.
- Knowledge and experience with Agile methodology including tools such as JIRA, ServiceNow and Azure DevOps.
- Healthcare and HR experience preferred
- ID: #49503748
- State: Washington Bellevue 98004 Bellevue USA
- City: Bellevue
- Salary: $60,000 - $80,000
- Job type: Contract
- Showed: 2023-03-20
- Deadline: 2023-05-16
- Category: Et cetera