Technical Program Manager

Azure is the foundation of Microsoft’s Cloud Services and is expanding our footprint in the sovereign cloud space with our mission-critical cloud, delivering breakthrough innovation and security to customers and their partners. With world-class security, protection, and compliance, customers can accelerate cloud adoption with confidence, in a consistent hybrid environment designed for flexibility and scale. Azure enables innovation with deeply integrated cloud services, advanced analytics, and an open application platform, that provides the building blocks to rapidly develop, deploy and manage intelligent solutions. Customers can leverage the vast network of Microsoft’s technology partners and diverse marketplace offerings, to advance their mission and serve their citizens.   Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.ResponsibilitiesMicrosoft has an exciting opportunity for a Technical Program Manager (TPM) to join the Azure Air Gap and Sovereign Foundation Team and help empower customers with highly regulated workloads and critical missions.  Our TPM and Product Management team leads efforts such as designing product architecture and solutions to complex technical needs, identifying trends in product quality and performance to define or change existing features; prioritizing and delivering on the roadmap; managing project schedules and release plans; monitoring product/service performance and driving continuous improvement in quality, profitability, supportability, and delivery. .  This position offers an unparalleled opportunity to build and leverage your understanding of Azure, Microsoft services and/or technical approaches to further develop and evolve the cloud deployment and operations strategy for Azure.  In this role, you will drive complex engagements that encompass multiple dimensions including, technical, programmatic, delivery, financial, compliance, regulatory and legal concerns. You will also have opportunities to act as technical advisor with customers to evangelize products, solicit feedback, and support field sellers where needed.  In this role you will be responsible for the following types of activities: 

Drive and effectively manage strategic and complex projects with executive visibility and critical dependencies across a variety of cross functional teams.

Develop a deep understanding how government customers use Azure and their need for differentiating technologies with data sensitivity top of mind.

Traditional PM functions: quality control, risk management, developing and tracking project schedules, communicating to key stakeholders, effective and efficient decision making, meeting deadlines

Managing engineering workstreams through Azure Dev Ops (ADO) or like engineering services tool, focused on prioritization, resource allocation, grooming, planning, trade-space allocation and customer engagement.

Engage colleagues across a large, diverse, and distributed organization to drive decisive action that delivers results for expanding the market for Azure across international governments.

Partner with engineering, infrastructure, marketing, compliance, finance, legal, and other Microsoft teams to translate customer demand signals into platform priorities to unblock Azure growth.

Remove customer barriers to cloud adoption by ensuring government-relevant infrastructure, security, and identity requirements are built into Azure services to support sensitive government workloads

Establish and drive the rhythm of business (meeting cadence), core set of stakeholders, and right sized reporting to offer rigor and transparency while still allowing the team to move fast

Conduct workshops with customers to elicit requirements and provide advice on design, development, and deployment of secure applications.

Be Voice of Customer to share insights and best practices, engage Engineering teams to remove blockers.

You will be accountable for:

Analysis of Customer and Market Signals  – Partner with sales team to engage customers to understand mission workloads to develop solutions to address business, program, customer needs, and/or market opportunities.  Make informed prioritization recommendations based on customer demand signals and market trends to ensure return on investment with alignment to Microsoft strategy. Collaborate with key stakeholders others to ensure solutions satisfy customer requirements and drive greatest value to the business.

Service / Product Definition  – Partner with engineering teams to design architecture and integrate customer solutions that address priority customers and broad market needs.  Define program goals and prioritize feature requests into feature release milestones.  Define success criteria and performance metrics while managing delivery and actively identify and mitigate risks using data driven approaches.

Service / Product Developmen t – Drive cross functional team orchestration for complex delivery of features against the service/product roadmap.  Develop, track, coordinate, and manage risk of end-to-end project delivery schedules at tactical and executive levels.  Understand critical path and dependencies to hold stakeholders accountable adjusting as needed to ensure successful project delivery.

Service / Product Performance  – Identify, collect, and summarize performance metrics to derive deep insights to lead to course corrections and optimizations.  Leverage customer listening, telemetry, root cause analysis to form hypothesis and make data drive recommendations to engineering teams

QualificationsRequired/Minimum Qualifications

Bachelor's Degree AND 2+ years experience in engineering, product/technical program management, data analysis, or product development

OR equivalent experience.

1+ years experience managing cross-functional and/or cross-team projects.

2+ years experience leading and managing engineering workstreams, including, planning, prioritization, backlog grooming, customer engagement, status reporting and analytics.

Other Requirements:Candidates must be able to meet Microsoft, customer and/or government security screening requirements for this role. These requirements include, but are not limited to the following specialized security screenings:  

Security Clearance Requirements : Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Citizenship & Citizenship Verification:  This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via via a valid passport, or other approved documents, or verified US government Clearance

Preferred Qualification:

Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development

OR equivalent experience.

4+ years experience managing cross-functional and/or cross-team projects.

1+ year(s) experience reading and/or writing code (e.g., sample documentation, product demos).

Proven problem solver

Dependable communication skills, verbal and written, with experience communicating to multiple stakeholder groups such as engineering, customers, end-users, and executives.

Ability to work in a dynamic, fast-paced environment with lots of context switching.

Proven initiative and influence with demonstrated ability to solve challenging and complex problems requiring the effort and impact of a diverse cross team.

Experience tailoring processes and governance structures to balance rigor and consistent results while moving fast and driving innovation.

Technical Program Management IC3 - The typical base pay range for this role across the U.S. is USD $94,300 - $182,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $120,900 - $198,600 per year.Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-payMicrosoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .