Technical Support: Full-time Opportunities for University Graduates, United States

07 Aug 2024

Vacancy expired!

Every year, we welcome thousands of university graduates from every corner of the world to join Microsoft. You bring your aspirations, talent, potential—and excitement for the journey ahead.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Learn more about our cultural attributes (https://careers.microsoft.com/us/en/culture)Those hired into this role are invited to participate in Microsoft Aspire Experience (https://careers.microsoft.com/students/us/en/microsoft-aspire-experience) , a two-year learning and development experience where you'll build your network, cultivate intentional capabilities and gain perspective into the career opportunities across Microsoft’s many exciting businesses.Are you ready to join us and create the future? Come as you are, do what you love—start your journey with us today!ResponsibilitiesTechnical Support EngineeringProvides technical support to customers, partners, field engineers, and other product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, or networked and/or wireless systems. Performs troubleshooting and related analyses; escalates issues as appropriate or serves as the escalation point for highly complex issues.Responsibilities:Reviews issues and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues. 

Analyzes problems and develops solutions to meet customer needs using log analysis and other proprietary tools. 

Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.  

Provides feedback to improve products to more senior engineers or technical advisors. 

Attends case triage meetings and/or case discussions to collaborate and share ideas to resolve problems.  

QualificationsMinimum QualificationsCurrently pursuing or have completed a bachelor's degree in Computer Science, Information Technology (IT), or related field.

Preferred QualificationsDemonstrated self-learner, seeks information about the underlying needs of customers, and builds customer/partner relationships.

Displays strong stakeholder and relationship management across senior leaders, partners, and customers.

Excellent verbal and written communication, analytical and presentation skills.

Microsoft Technology Certifications.

One year of experience with VB, C/C/C# and/or XM.

The salary for this role in the state of Colorado is from $67,200 to $130,100.At Microsoft certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.Benefits/perks listed here may vary depending on the nature of your employment with Microsoft and the country where you work. US-based employees gain access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and fitness benefits, among others.Visit our Careers FAQ Page (https://careers.microsoft.com/us/en/faq) to learn more about the interview process and answers to commonly asked questions.Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Full-time
  • ID: #44684659
  • State: Washington Redmond 98052 Redmond USA
  • City: Redmond
  • Salary: USD TBD TBD
  • Showed: 2022-08-07
  • Deadline: 2022-10-07
  • Category: Et cetera