TRP Service Manager

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Date: Sep 30, 2024 Location: Renton, WA, US, 98055 Company: PACCAR Requisition Summary The TRP Services Manager is responsible for is responsible for the North American aftermarket service expansion strategy, optimizing the service experience across the TRP network. The role will network-wide service goals, performance, reporting, and investments. Job Functions / Responsibilities

Lead and manage existing service programs: monitor dealer utilization, promote expansion opportunities, and conduct training as needed.

Grow the TRP service product offering through dealer feedback, market research, product gap assessments, and customer need.

Support PACCAR Parts’ global short - and long-term marketing initiatives by increasing service loyalty.

Collaborate with PACCAR Dealer Development, PACCAR Dealers and ISP to manage sponsorship agreements and seek out new service partners in line with our growth initiatives.

Manage budget and financial forecast for department programs.

Skills

Proven ability to create a vision and lead teams to achieve beyond planned results.

Proven record of success managing and implementing marketing programs, communications campaigns, and business strategies.

Proven use of data visualization and presentation tools to prepare executive summaries, dashboards, and training to help sales and marketing leaders understand current market conditions.

Proven experience managing P&L performance and delivering value to the business.

Proven ability to work in a fast-paced, collaborative and time sensitive business environment.

Proficiency in Microsoft OFFICE applications with emphasis on Word, Power Point and Excel as well as data analytics and visualization applications.

Qualifications

Bachelor’s degree in business, marketing, organizational development, or a related field required. Master's degree a plus.

7 years of experience in commercial aftermarket sales, marketing, product management or operations role required.

2 years of experience leading people desired.

Prior project management experience required.

Knowledge of truck components, aftermarket sales and parts distribution.

Outstanding verbal and written communication skills are essential. Must have excellent presentation and influencing abilities.

Six Sigma Belt with DFSS or TDFSS experience desired.

Ability to travel up to 50% travel (domestic / international) required and must be able to travel without restrictions.

Proven ability to work in a fast-paced, team-oriented and time sensitive business environment.

Proficiency in Microsoft Office Applications required. Data analytics and visualization applications experience a plus.

Additional Job Board Information PACCAR Benefits:

As a U.S. PACCAR employee, you have a full range of benefit options including:

401k with up to a 5% company match

Fully funded pension plan that provides monthly benefits after retirement

Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time

Tuition reimbursement for continued education

Medical, dental, and vision plans for you and your family

Flexible spending accounts (FSA) and health savings account (HSA)

Paid short-and long-term disability programs

Life and accidental death and dismemberment insurance

EAP services including wellness plans, estate planning, financial counseling and more

This position is eligible for a holiday gift

Salary Range:At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $110,600 - $156,310 annually. Additionally, this role is eligible for the full range of benefit options listed above.Additional Information:

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.

PACCAR Parts is an E-Verify Employer

PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.

Division Information PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 19 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers. Company Information PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!