VCA Alderwood Companion - Client Service Representative

If you are interested in a career in the field of veterinary medicine or veterinary business operations, this is an excellent entry point into our profession! No prior veterinary experience required.

VCA Alderwood Companion, located in Lynnwood, WA., is seeking extraordinary Client Service Representatives who identify themselves as personable, highly professional animal and people lovers.

As the face of our hospital, the Client Service Representative also sets the stage as we build and maintain each client's trust and confidence in our abilities, helping to develop the relationships we have with our clients, thereby enhancing their experience.

The Client Service Representative (CSR) is the client's first point of contact with our hospital and is responsible for initiating hospital resources related to the needs of the pet, such as scheduling general practice appointments for new and existing clients.

Some of the job functions include but are not limited to the following:

Demonstrated excellence in customer service - we're very serious about this!

Compassion for pets and people

Proven decision making skills to choose the most appropriate course of action

The ability to communicate and integrate new information into problem solving

Proficiency in Microsoft Office

The ability to lift up to 40 lbs. and be exposed to hazards such as allergies, contagious diseases, noises, odors, bites, scratches and animal waste

While this position does not have any clinical duties, the CSR will work hand-in-hand with our amazing Veterinary Assistants, Technicians, and Veterinarians as well as Hospital and Regional Leadership.

The CSR is the pivot around which the hospital operates and is responsible for:

Client service functions, including greeting visitors, handling multiple telephone calls simultaneously

Scheduling and confirming appointments

Presenting and explaining fees

Processing payments

Managing electronic medical records and related correspondence

Ensuring that our facility is neat and clean at all times- both inside and outside

As a member of the VCA family, eligible full-time employees will be rewarded with a competitive salary and a comprehensive benefits package, including:

Wage: $19.50/hour - $21/hour

Health & Wellness

401k retirement savings plan with company match

Health/dental/vision insurance, infertility benefits, gender affirmation services

Paid parental, vacation and sick leave

Innovative associate health and wellbeing department (Headspace app subscriptions, Vault financial wellness tool, and access to additional mental health resources)

Additional Benefits

Up to 100% Pet Care Discount for your own pets

100% paid professional liability coverage

100% paid life insurance

100% paid short-term disability insurance

Access to a network of 5,000 doctors, including more than 600 specialists

We also offer a challenging, rewarding and fun work environment that is full of opportunity for personal and professional growth.

Seriously, if you love animals and people and can deliver an outstanding customer service experience with the rest our team, please come join us!

To apply, please visit us at the following link: https://www.vcacareers.com/global/en/job/R-216373/Client-Service-Representative

For more information about our hospital please visit us at: https://vcahospitals.com/alderwood-companion