Veterinary Receptionist Client Service Representative

We are seeking an amazing human to join our team as our Client Service Representative! If animals are your passion, this is your chance to make them your career, no experience required.At VCA Peone Pines Animal Hospital, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Starting wage at $17 – 17.50 / hour

Part-time or full-time opportunities

Why you should apply

You love animals.

You want to improve pets’ lives.

You like learning something new every day.

You want to be a part of something bigger.

You want to make a difference for the pet’s family.

You want to practice amazing medicine.

Why We Need YouAs the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the heart around which the hospital operates and is responsible for:

Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.

Scheduling and confirming appointments.

Placing outbound calls for follow-ups and reaching out to prospective clients.

Presenting and explaining fees, including processing payments.

Recommending, selecting, and obtaining products and services, including prescriptions.

Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).

Managing medical records, charts, reports, and correspondence.

Hospital maintenance (including removal of animal waste) and ensuring that facility is always neat and clean—both inside and outside.

What's in it for youWe believe in taking care of our associates so they can take care of themselves, their family, and the pets they treat. Here are the benefits full-time associates are eligible for:

Competitive wages

Paid vacation, sick time, and holiday pay

Free mental health sessions (Lyra) and wellness subscriptions (Head Space)

Referral bonuses

Medical, dental & vision insurance for you and your family

Health saving account, and Flexible spending account

Generous pet care discounts plus discounts on Mars, RoyalCanin, Hills, and more

Life, long, and short-term disability insurance (company paid)

Paid parental leave for new parents

401(k) (company match)

Access to the people and financial resources of a large veterinary community

Opportunities for growth and leadership roles at VCA, Mars, and other divisions of Mars

Dedicated onboarding and development support

Associate-led equity, inclusion, and diversity groups

Opportunities to give back through strong Shelter partnerships and VCA Charities

Free Continuing Education through our online WoofU

Tuition support and sponsorships

At VCA, we are committed to equity, inclusion, and diversity and strive to be a place where a talented mix of people want to come, stay, and do their best work. In addition, we support a work environment where you can focus on your career, happiness, and the patients you serve.We are proud to be an Equal Opportunity Employer – Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com (https://www.vcacareers.com/global/en/emailpersonalinfo) .If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com