Customer Service Executive

ABOUT THIS JOBThis is a junior role within a global client support team which will offer a lot of exposure, and potential growth and will provide opportunities to learn from senior NielsenIQ leaders.In this role, you will provide direct support to NielsenIQs biggest clients by resolving their queries via a modern client service platform as well as provide direct support to the NielsenIQ Global Client Services team on global KPIs.RESPONSIBILITIESProvide Customers with outstanding service and support day-to-day questionsPlay a connector and enabler role to ensure the resolution of received queriesCreating and delivering high-quality KPI reports, and materials based on NielsenIQ data to support the Global Client Services team in their conversations with global clientsCooperate and communicate with various local and regional teams (i.e. Operations, Local Client Delivery, Commercial, and Product Leadership) to complete assigned tasksCollecting information from local teams and creating presentations on NielsenIQ product enhancementsUsing Microsoft Suite, Excel, and PowerBI regularly.Extracting data from internal databases and embedding the data in a client-ready formatPlan and execute regular personal workload and meet aligned timelinesOperate in a virtual/multi-cultural environment, liaising with stakeholders and colleaguesCreating good content material for senior stakeholdersSupporting the Global Client Services team with ad-hoc deliveriesCommunicating with both local and global teams to complete tasksA LITTLE BIT ABOUT YOUYou have a strong interest in building a career in a data-driven environment. You are a quick learner with a positive attitude and mindset, and a focus on self-development.QUALIFICATIONSGraduate or part-time Student with a Technical University Degree is a plus.Fluency in spoken and written English is required.Experience and knowledge of Microsoft Excel are required.Experience with Microsoft package - PowerPoint and Word are required.Attention to detail and interest in working in a data-driven environment.Ability to work well within a team, as well as independently.Strong analytical, problem-solving, and communication skills.Experience with Microsoft Power BI is a plus but not required.We OfferOur amazing 'people first' culture with plenty of flexibility Making an impact on the biggest FMCG manufacturers' growth Becoming an expert in categories that shape UK retail  Access to first-class analytical tools which is a great way to gain understanding of CPG market in general   Great deal of autonomy in performing your role