Customer Service Representative - Paid Training

Company SummaryJoin us for a Hiring Day for our open Wireless Customer Service Representative roles on Tuesday, August 6th and Wednesday, August 7th. You’ll have the opportunity to visit the local office, interview onsite, and enjoy food and music with our team!Register here (https://www.eventbrite.com/e/dish-bluefield-customer-service-representative-hiring-days-registration-929236721047) for an onsite interview slot ahead of time while spaces last!To prepare for the event, submit your application in advance. Please arrive prior to your selected interview time slot and bring a couple of printed copies of your resume.DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and GenMobileDepartment SummaryAs a part of Customer Experience Operations (CXO), the Field Operations team is the voice of the company to our customers with a focus on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions.This role is a part of an on-site team that is based out of our cutting edge Bluefield facility.Job Duties and ResponsibilitiesAs a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions – including promoting products and services to our new and existing customers so they get the most value and enjoyment from their DISH experience. You will be providing solutions to customers, from simple concerns to escalated and complex situations. If you like to solve problems and interact with people from across the country or maybe just a few towns over, this is the spot for you!In this role, you will:

Always have at least 2 days off in a row

Support customers between the hours of 8 AM to 12 AM EST

Two shift structures: 8 hour shifts 5 days a week, or 10 hour shifts 4 days a week

Have open availability including weekends and holidays, that allows for potential schedule change every 12-15 weeks based on business needs

Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift

Engage with a diverse consumer base to provide solutions for customer needs and technical issues

What’s in it for you?

Starting pay at $15.50/hr

Plus a pay differential of $2/hr when working weekends and evenings

10% increase to your starting rate upon completing apprenticeship

Performance incentive plan above and beyond regular pay

Company-provided equipment

Extensive Benefits Package (https://careers.dish.com/life/investing-in-you/)

Medical, Dental, Vision Insurance

PTO and Paid Sick Time

401(k) Investments with Company-matched funds

Tuition reimbursement

Discounted DISH, Sling & Boost services

330 free channels including premiums

$5 monthly Sling Blue and Orange service

$10 credit per line (up to 5) for Boost Infinite wireless

Opportunity is our greatest benefit

Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility.

Click here (https://www.youtube.com/watch?v=5UY1d13LIU&t=411s) to watch a short video previewing the Top 10 reasons to join our award-winning customer experience team to help keep people, families and communities connected to the news and entertainment that matters!Skills, Experience and RequirementsIdeal representatives have:

High School diploma, GED, or equivalent experience

Six months of related customer service and troubleshooting experience and/or training

An openness to being coachable and a desire to learn new techniques

All representatives must have:

Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions

Superb attendance

Open availability to work between the hours of 6 AM to 10 PM MT as well as weekends and holidays

Flexibility with schedule changes every 12-15 weeks

Position is on-site and employee must reside within drivable distance

Possibility to move to a hybrid schedule based on performance and business needs

Tech savviness with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best In Class Customer Experience speaking to customers over the phone

Intermediate level of proficiency in Microsoft Office and/or G-suite applications

Must be flexible to accommodate changing business requirements

Salary RangesCompensation: $15.50/HourBenefitsWe offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .The base pay range provided is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies. Compensation is also based on the role's location and may change depending on the work location. Candidates must successfully complete a pre-employment screen, which may include a drug test and DMV check. The posting will be active for a minimum of 3 days and will continue to extend by 3 days until the position is filled.We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer - Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are a true merit-based organization and work hard so there are no artificial barriers to one's potential success. DISH is committed to a workforce where everyone's opportunities are limitless.Consistent with this commitment, DISH will endeavor to provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to the employee or others, or is otherwise not required by law.