Customer Support Specialist

Description:This role is the primary sales/service support for our customers. Provides administrative support, greets visitors and responds to calls and emails. This role coordinates various office tasks and performs functions to ensure operations run smoothly at all times. Encourage revenue growth through helping distributors and customers with questions and complaints, provide information about products and services. Tasks include, but are not limited to, front desk management, answering phones, and processing customer orders in a timely manner. Supporting customers through telephone, web, and email inquiries (managing shared inbox) Accurate and timely entry of sales orders/quotes, service orders/quotes, warranty cards, credits, trade credits, credit cards payments, coordination of freight/custom forms, and other customer service related requests and processes Generate sales/work order quotations and follow-up/process order approvals Generate invoices for products, parts, repair services sold to customers Track shipments and report status updates Diligent communication and coordination between immediate supervisors, manufacturing, service, shipping and finance departments, sales team, and customers Identify and implement improvements to role and customer service team Manage aspects of CRM (lists and data base) to support company’s sales efforts, including direct communication with dealers, partners and users of equipmentSkills:Customer support, tracking shipments, email, account management, inside sales support, data entry, customer service support, invoicing, order entry, order processing, CRM, Customer service call center, Customer service, logisticsAdditional Skills & Qualifications:Data EntryAccount ManagementCustomer ServiceAdministrative SkillsCommunication SkillsExperience Level:Entry LevelAbout Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.