Director - Site Reliability Engineering, CMDB

The Global Director of the CMDB functional is business critical role at it responsible for the end-to-end process, workflow, data governance, and strategic process roadmap for enabling Continued Improvements and governance of the Service Now CMDB.  There are numerous business process across Visa that are highly depended on CMDB, its maturity and reliability.  This includes, but is not limited to, Cybersecurity, ACM, ITDR, ITSM, IAM, VVMS, CloudView, Observability Alerting and is key source of evidence for external examinations and Internal Audits.  In addition, the CMDB ITOM Discovery is core to Visa maturity in deployment and supporting Visa Products in the Public Cloud.Essential Functions: Provide strategic leadership and management to the Global CMDB team.Oversee the CMDB process, Service Now CMDB and other tooling for discovery and data ingestion to CMDBGlobal Owner of the CMDB governance and oversight, fostering an environment of collaborative continued improvement of functionality, data quality and workflow with-in the Service Now CMDBEnsure the CMDB process aligns with audit, compliance, and risk activities.Strategically set the technical requirements for the effective and efficient workflow of the CMDB process lifecycle in the Service Management Tool (Service Now).Oversee daily CMDB activities, ensuring they align with strategic objectives.People Management of CMDB Global teamMaintain and enhance a robust governance framework for managing CMDB data quality and overall functionality.Collaborate with other IT and business leaders to promote the effective use of the CMDB.Provide regular reports on the status of CMDB to stakeholders at all levels of the business.  This includes, but is not limited to, KPIs and KRIsContinual Improvement, regularly review the CMDB process to identify areas for improvement and optimize efficiency.Proactively identify and manage risks associated with IT changes.Maintain a high level of involvement with various Global Regulators as part of external examinations, ensuring compliance with all regulatory requirements. This also includes, but is not limited to, SOX, PCI, SSAE21.This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.