Field Service Engineer Level 4 South West

We have an amazing opportunity right now to join our Service department based in the East Midlands as a Field Service Engineer – III.  This is a critical position where you troubleshoot, service, install and repair Trace and X-ray equipment with strong knowledge of mechanical and electrical.We’re looking for someone with drive energy and strong self-motivation who is eager to work on high visibility projects.Join us and we’ll help build your career further, offering excellent opportunities for growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.Due to the sensitive nature of the work involved, we can only consider applicants that are eligible for the UK security clearance.Responsibilities include: Responsible for meeting daily service repair needs and driving customer satisfaction.Installs, repairs, and maintains equipment in the field; provides customer training as required.Documents all inspections, maintenance, repair work and submits paperwork in a timely basis.Order, install, and return parts and manages repair parts cycle time.Reviews all logs for open issues and prepares formal reports to customers as necessary.Ensures that tools and test equipment are properly maintained and calibratedAssesses product/equipment performance based on field support data; recommends modifications or improvements.Seeks to provide technical support to customers and other service professionals as required.May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.Possesses a solid level of technical knowledge on the company’s Trace and X-Ray technologies.Establishes and maintains a close relationship with senior level FSE’s and Product Managers to support the needs of the customer and remain aware of current technical trends.Exercises every available measure to control and minimize costs.Comply with and ensure department compliance with Company health, safety and environmental policies.Other duties as required.