IT Solutions Engineer (Intermediate level)

26 May 2024

Vacancy expired!

As an IT Solutions Engineer you will work in the global IT Infrastructure and Support Team focusing on group wide IT solutions and user support. Within a global team you research new client solutions and design the architecture in collaboration with IT Systems Engineers. You conduct lab test, deploy pilot implementations and provide third level support for regional IT Support staff. You significantly contribute to meet IT support targets incl. efficient and effective incident and request handling.You are part of the “severe incident response team” which is activated in case of situations affecting large parts of the organization.You provide third level IT support and escalate to other Teams (e.g. IT Security, Enterprise Application Solutions).Strategy and PlanningIn consultation with Support Engineers, analyze business needs to help design appropriate technology solutionsIn consultation with Support Analysts evaluate documented solutions and analyze opportunities to prevent recurring issuesAlert Support Management of emerging trends in incidentsSupport SolutionsResearch, selection and implementation of client targeted systemsOwn client targeted solutionsEnsure a secure and robust client OS deployment processPrepare pre-packaged software, allowing for rapid and secure deployment by regional IT SupportContinuously improve support offeringsWork with the Service Catalogue owner on new and revised offersProvide best-practices for local Support staff on installation, troubleshooting and fixing of IT equipmentUser Support Act as an escalation point for difficult requests, providing L2 and L3 Helpdesk supportAssure smooth and secure IT on-boarding and off-boarding processes for usersIT Service ManagementHandle IT requests and incident reports, prioritize and delegate common problemsGuide and train regional support staffProvide and own IT support procedures/documentationImprove support offerings by eliminating common problemsAnalyze issues and detect underlying problemsWork on problem resolution including the involvement of external partnersReview global tickets and collaborate with the regional IT organization to resolve them in a timely mannerAsset ManagementAssure efficient and effective assets managementProvide expert support to manage IT equipment

  • ID: #50004090
  • State: West Virginia Westsacramento 00000 Westsacramento USA
  • City: Westsacramento
  • Salary: USD TBD TBD
  • Job type: Full-time
  • Showed: 2023-05-26
  • Deadline: 2023-07-25
  • Category: Et cetera