Manager Business Development & Technical Direction

Responsible for developing business opportunities, managing client relationships, and ensuring

excellent service delivery while driving revenue growth and customer satisfaction.

Key Responsibilities:

Business Development Management:

Identify and pursue new business opportunities

Develop and implement strategic business plans

Generate leads and convert them into long-term clients

Create and present business proposals

Meet or exceed sales targets and revenue goals

Service Management:

Oversee service delivery and customer support operations

Ensure high standards of customer service

Develop and implement service improvement initiatives

Monitor and analyze service metrics

Handle escalated customer issues

Team Leadership:

Manage and mentor business development and service teams

Set performance goals and conduct regular evaluations

Provide training and development opportunities

Foster a customer-centric culture