Reservation Agent

Job PurposeThis position is responsible for answering and responding effectively to all inquiries on Hotel reservations in a knowledgeable, courteous and prompt manner with the target to secure the business leads received.Primary Responsibilities Reservation ResponsibilitiesRespond to inquiries about hotel products and services by telephone and email according to standard guidelinesMaintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and servicesUnderstand Revenue Management strategies, up-sell and promote hotel facilities & services at every available opportunity in order to maximize sales revenueDetermine guest needs and quote the appropriate room and rate as per requirementsInput booking information into the Reservation SystemProcess any amendments to reservations such as extensions, early departures, etc.Ensure any pre-payment booking to be handled as standardRecord special billing arrangements for groups and conventionsCoordinate and communicate with all other departments to ensure a smooth operationAdministration & CoordinationFile and organize departmental documents, maintain stationery and office supplies availableAssist in administration task including but not limited to attendance record, training record, etcPerform duties and responsibilities in a confidential manner when applicableReport any equipment failures/problems & repair requests to Maintenance Department