Reservation Associate

Work with internal/external representatives from different functions for executing the reservations.Provide effective support to the team to enable them to provide a range of effective and efficient services.Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.Ensure that the team has been trained for all safety provisions.Ensure that reservations requests are answered promptly and politely and that complete details are recorded as per standard procedure.Ensure to handle all incoming enquiries efficiently and effectively and hence converting them into bookingsEnsure to handle enquiries promptly and efficiently with the overall objective of maximizing sales and room occupancy rates.