Senior Technical Support Engineer

To provide comprehensive technical & applications advice and expertise to both HydraForce Customers and HydraForce Internal Departments, liaising with field based HydraForce personnel and internal departments to ensure the effective provision of information and advice to meet customer needs.  To effectively project manage development of new products in conjunction with internal departments and taking ownership of applications projects.Review, advise and process system design requests from customers for new applications and product development.Support Regional Sales Managers within their customer facing activitiesGenerate full cost analysis breakdowns for accurate sales quotationsProject manage developments from inception through to end of lifeWork with Application Engineers and or independently developing proposals to customer requirementsPropose and advise cost effective solutions to system requirementsAnswer technical questions on hydraulic products, application of product and hydraulic systems recommendationsDevelop, test and deliver professional reports on custom hydraulic integrated circuits to conform to customer requirements.Field support for installation and hands-on trouble shooting of hydraulic integrated circuits and control systemsParticipate in high level technical discussions at customers premises.Integrate electro-hydraulic control systems with OEM specific requirementsMonitor and work within OEM customer’s websites to ensure project requirements / opportunities are identified and supported accurately, using company resources as requiredSupport the production departments in the generation of test controls plansProvide support at overseas sales exhibitions where requiredProvide onsite training on HydraForce hydraulic and software productsProvide support for warranty returnsProvide support, training and mentoring to internal & external customersIdentify, interpret and implement ISO and customer specifications / requirementsProvide support for Quality Department ensuring customer PPAP requirements are metGeneration of Temporary Deviation Requests (TDRs) for valves and/or manifoldsWork to Advanced Product Quality Planning (APQP) proceduresVerifying and submitting Preproduction Prototype Development (PPDs) documents for new product development from Application EngineersContribute to the development of Technical Support Engineering Team and support under-graduate placement students & apprentices, providing advice, mentoring, training and guidance as required