Staff Data Governance & Quality Analyst

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.RoleAs a Data Governance & Quality Analyst/Engineer, you’ll be responsible for driving strategy and execution across our governance frameworks, data quality programs, and metadata tooling. You will serve as a product owner for internal data governance platforms, partner with cross-functional teams to align on compliance and ownership standards, and promote a culture of data stewardship across the company.What you get to do in this role:   Data Governance Strategy ExecutionDrive the data governance roadmap aligned with product, engineering, and business goals.Design and implement scalable frameworks to ensure data trust, security, and platform reusability.Establish and maintain data ownership models with engineering, analytics, and product teams.Partner with Legal and cross-functional stakeholders to conduct data governance reviews.Coordinate policy awareness, adoption, and updates across teams.Data Quality ManagementImplement automated data quality checks across pipelines in partnership with dev teams.Monitor and manage key data quality KPIs using commercial or in-house DQ tooling.Collaborate with data engineers to manage schema validation, anomaly detection, and alerting.Resolve high-impact data issues that affect customer experience or metric integrity.Governance Tooling & Product ManagementServe as product owner for data governance tooling and metadata platforms.Define and maintain roadmaps for internal data products related to lineage, cataloging, and governance workflows.Partner with engineering to integrate or scale metadata management and discovery solutions.Cross-Functional AlignmentWork closely with engineering, data science, analytics, security, and legal teams to align governance practices.Translate data governance needs into clear technical and product requirements.Ensure business stakeholders (e.g., product managers, marketing, GTM) have access to trusted, well-documented data.Metadata & Lineage ManagementOversee automated metadata and lineage tracking across data tools (e.g., PBI, Snowflake).Provide visibility into upstream/downstream data flows to support compliance and impact analysis.Regulatory Compliance & RiskImplement controls to ensure compliance with privacy/security regulations (e.g., GDPR, CCPA, SOC 2).Collaborate with Legal and Governance teams on data classification, access control, and audit readiness.Support and prepare for internal and external data audits.Culture & EnablementChampion data stewardship best practices across teams and functions.Lead data quality and governance education efforts for product and engineering orgs.Deliver dashboards, documentation, and scorecards to track data governance progress and adoption.