Technical Training Program Manager - Americas

The Technical Training Program Manager will establish and lead a Technical Training Center of Excellence, creating a modern, integrated training infrastructure that ensures internal teams, partners, and customers receive the highest level of effective, structured training and resources across the Americas. You will be responsible for developing, delivering, and optimizing a state-of-the-art, integrated training program that provides introductory to advanced training, including certification programs, for employees, partners, and customers. This role ensures participants develop the skills and competencies necessary to achieve performance excellence in their roles and operational responsibilities.The ideal candidate will combine strategic vision with hands-on execution, demonstrating expertise in digital learning, technical program development, and change management. They will have experience developing and coaching remote teams, driving training operations excellence, improving customer satisfaction, and implementing strategic, continuous quality improvement initiatives. Key Responsibilities:Establish a Technical Training Center of Excellence to standardize and deliver structured, comprehensive training that enhances service capabilities and performanceDevelop and manage training protocols, procedures, and guidelines to ensure consistent, high-quality delivery, including troubleshooting from standard to urgent technical issuesOwn and maintain a training repository of best practices, methodologies, and tools to maximize knowledge sharing across teamsDefine, monitor, and measure team performance and productivity to drive continuous improvementDevelop and execute a strategic training plan that addresses the needs of employees, partners, and customersDesign and implement a multi-channel training program, including structured classes, e-learning, in-person, in-field, and certification programs. Ensure training programs meet operational requirements and support company objectivesIdentify emerging training trends and implement innovative solutions to improve efficiency, quality, and satisfactionEvaluate and adopt tools and technologies to enhance internal and customer training operationsConduct analyses to identify skill gaps and align training initiatives with business objectivesMeasure and track improvements in post-training proficiency and ongoing job performanceEstablish processes to monitor training effectiveness through feedback and assessmentsManage assigned budget and meet financial targetsPromote a “Safety First” culture across all operations