Claims Tech Sr - CDA

We're a people-focused business. And we pride ourselves on the promise to deliver efficient and effective results to our customers. But we can't do this alone. So, we need to build a stable team within claims to drive our success. We’re currently seeking a Claims Technician Sr to join our team!

This role will fill a schedule within standard business hours; however, to meet the needs of our department, we’re looking for associates with availability during the following times:

• Monday: 7:00am - 7:00pm

• Tuesday – Friday: 7:00am – 6:00pm

• Saturday: 7:30am – 4:00pm

Occasional closing coverage is required along with a Saturday rotation of 1-2 per month that is established with advance notice.

What You’ll Do

As the Claims Data Administration Technician Sr. you’ll:

• Handle questions from the field and claims staff via e-mail or phone. Follow up on inquires that require investigation into the scanned or paper documents.

• Allocate resources to tasks in a manner consistent with meeting all service level agreements by utilizing Amazon Connect and scheduling systems, as required.

• Have working knowledge of workflow and procedures of related areas; contributes to the productivity of the unit on a regular and consistent basis.

• Provide training, quality reviews, and appropriate feedback and guidance to team members.

• Display strong leadership and results driven focus within the team.

• Provide supervisory backup when needed

What it Takes

• High School Diploma or equivalent work experience.

• 2-5 years of related work experience.

• Knowledge of insurance claims processes. Experience in insurance, operations support or claims environment.

• Keyboard and knowledge of PC Software applications such as Excel and Word

• Good communication, human relations, customer service, decision making, and listening skills

• Ability to maintain confidentiality

What You’ll Receive

We take great pride in making Forbes’ list of America’s Best Midsize Employers since 2017. A lot of different factors go into that honor, many of which contribute to your job satisfaction. At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you’ll receive.

• To best support our associates and our culture, Sentry is happy to offerflexibilitythrough a scheduled work from home (Monday and Friday)/in office days (Tuesday through Thursday) after we begin to return to the office.

• GenerousPaid-Time Offplan for you to enjoy time out of the office.

• 401(K) plan with a dollar for dollar match on yourfirst eight percent, plus immediate vesting to help strengthen your financial future.

• Group Medical, Dental, Vision and Lifeinsuranceto encourage a healthy lifestyle.

• Pretax Dependent Care and Health ExpenseReimbursement Accountsto ease taxes on health spending.

• ExtensiveWork-Life Resourcesto lend a helping hand.

• Sentry Foundationgift matching programto encourage charitable giving.

• Continue youreducation and career development throughSentry University (SentryU).

How You’ll Apply

If you are interested in joining Sentry’s team, select the one position that you are most interested in being considered for and complete your online application details. If you have applied with us before, you will only need to provide your email address and password. If this is your first time applying, you’ll need to create an account.Please complete your application and upload your resume online.

About Sentry

All of us at Sentry—more than 4,000 associates—have various talents, skills, and backgrounds. We work together to deliver on our promises to our policyholders every day. We’re proud to offer a full line of property, casualty, and life insurance products to help protect businesses, cars, homes, lives, and retirement income.

Our headquarters is in Stevens Point, Wisconsin, with claims and service offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.

Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we’re one of the largest and financially strongest mutual insurance companies in the United States. We’re rated A+ by A.M. Best, the industry's leading rating authority.

Get ready to own your future at Sentry. Opportunities await.

Thank you for your interest in Sentry!

Talent Acquisition Specialist

Jenny DunJENNY.DUN@SENTRY.COM

Equal Employment Opportunity

Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.