Description We are seeking a Customer Experience Specialist for our IT Software industry located in Hartland, Wisconsin. This role offers a contract to hire employment opportunity and will be pivotal in maintaining customer relationships and ensuring seamless order execution. The successful candidate will be responsible for coordinating with internal teams and external vendors, creating job layouts and purchase orders, and ensuring the smooth running of production processes. Responsibilities: Collaborate with internal teams to understand printing needs and relay those requirements to appropriate external printing vendors, including coordination of schedules, bidding, and execution of work statements. Review and confirm information on production plans in close coordination with internal teams and external vendors. Develop clear and comprehensive job layouts and purchase orders. Coordinate internal job flow process for approvals, ensuring all production items are completed to the highest level of detail. Interact with multiple departments and partners for follow-ups. Organize production processes and maintain a detailed record of production operation status for transparency and easy retrieval. Acquire full working knowledge of internal software systems of promotional or print product background. Maintain and review multiple reports to ensure timely completion of projects and production jobs. Utilize skills in Customer Service, Data Entry, Order Entry, and Email Correspondence to ensure efficient and effective customer experiences. Requirements Minimum of 2 years experience in a customer service role within the IT Software industry Demonstrable proficiency in data entry and order entry Exceptional skills in email correspondence and written communication Ability to handle complex customer queries and provide effective solutions Familiarity with customer experience best practices Strong problem-solving skills and ability to think critically High level of computer literacy and familiarity with common IT software Proven track record of maintaining high customer satisfaction rates Ability to work in a fast-paced environment and handle pressure Excellent interpersonal and communication skills Strong organizational skills and attention to detail. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
Full-time