Job Description
Reboot Staff is seeking a detail-oriented and client-focused Customer Account Representative to join our team in Madison, WI. This role is essential in managing customer accounts, resolving inquiries, and ensuring a high level of satisfaction through proactive communication and efficient service.ResponsibilitiesManage assigned customer accounts by providing exceptional service and supportHandle customer inquiries and resolve issues promptly and effectivelyMaintain accurate records of client interactions and transactionsIdentify opportunities to upsell or cross-sell products and servicesCollaborate with internal teams to ensure client needs are metPrepare regular reports on account status and performance metricsFollow company policies and procedures to ensure compliance and quality service