Description We are offering a short term contract employment opportunity for a Customer Experience Specialist to join our team in the manufacturing industry located in Waukesha, Wisconsin. The role involves handling customer inquiries, assisting in troubleshooting, maintaining a thorough and up-to-date understanding of our products and services, and ensuring excellent customer service standards. Responsibilities: Professionally handle a high volume of inbound calls, providing customer service and technical support Answer customer inquiries about product features, specifications, usability, and troubleshooting, accurately addressing their issues and resolving their problems Maintain a thorough and up-to-date understanding of our products and services to provide accurate information to customers Track and log all call information according to standard operating procedures Ensure excellent customer service standards, responding efficiently to customer inquiries Recognize, document, and alert the team of trends in customer calls Follow up on customer interactions when necessary and provide feedback on the efficiency of the customer service process Utilize CRM systems to manage customer accounts and satisfaction Use Microsoft Excel for data management and reporting related to customer service activities. Requirements Must have a minimum of 2 years of experience in a Customer Experience Specialist role or similar position within the manufacturing industry Proficiency in CRM platforms is essential for managing customer relationships Strong skills in Microsoft Excel required for data management and analysis Experience in handling customer accounts, ensuring all customer information is accurate and up-to-date Proven track record of achieving high levels of customer satisfaction Excellent customer service skills, including the ability to communicate effectively with customers and resolve complaints in a timely manner Experience in developing strategies for customer success, ensuring customer needs are met and exceeded Previous experience in a call center environment is desirable, as this role may involve handling large volumes of customer inquiries. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
Full-time