Job DescriptionWe are seeking a Customer Service Assistant to join our dynamic team in Madison, WI. This role plays a key part in maintaining our high standards of service excellence, ensuring every client receives the personalized support they deserve. The ideal candidate is proactive, attentive, and driven by the desire to make a positive impact through outstanding communication and problem-solving.ResponsibilitiesProvide professional and timely support to clients via phone and email.Handle inquiries, resolve issues, and follow up to ensure satisfaction.Coordinate with internal teams to maintain efficient service operations.Update client records and documentation with accuracy and attention to detail.Uphold company values in every client interaction and maintain a strong brand image.