Customer Service Representative

Job Description

A major focus of the job is to effectively handle sales leads and turn leads into orders. The job involves shepherding orders from receipt to delivery, which includes documenting accurate job specifications, getting the order into the production schedule and keeping the customer informed and impressed with the service being provided.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Interacting with clients to promote SGS services.
• Addressing customer questions and providing quotations for testing.
• Following projects from sample submission to report delivery to assure we are meeting clients’ expectations.
• Administrative tasks which include but are not limited to: sample entry into LIMS, quotations, and log, CRM client entry and database maintenance, follow up on quotes.
• Comply with local and corporate QHSE requirements.
• Adheres to internal standards, policies and procedures.
• Performs other duties as assigned.

Qualifications

Required:

• A relevant associate’s or BS degree or equivalent experience in science, engineering, pulp, and paper or related scientific field.
• Will also consider a Bachelor’s degree in business administration with marketing, business communications, or related field (or equivalent experience).
• 3 to 5 years of customer service and marketing experience.

Preferred:

• Experience with Constant Contact and CRM’s a plus.
• Fluency in a second language would be a plus.

Additional Information

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.