Customer Solutions Representative

19 Apr 2024

Vacancy expired!

Job Description

    ABOUT THE JOB

    The Customer Solution Representative will support the Master Lock call center by responding to customer issues/requests related to product, orders, and technical services across internal and external customers.

    YOUR ROLE:

    • Develop and maintain knowledge of Master Lock and Sentry Safe products, policies and procedures to accurately aid both internal and external customers in a timely manner.
    • Understand and maintain knowledge of all technical systems and tools required to input and retrieve information; includes computer hardware and software, telephone systems, and e-business tools/technology.
    • Manage issues/requests received through ACD telephone line, email, fax and web to resolution.
    • Daily workload expectations include handling high volume inbound/outbound phone calls and emails from Consumer, Commercial and Retail customers.
    • Provide appropriate follow up to ensure correct order processing from point of entry to order shipment and delivery.
    • Interface with other departments to resolve customer issues. Must be capable of trouble shooting customer product issues and or provide technical support on electro-mechanical products as needed.
    • Accountable for individual contributions to team success including reliable time and schedule adherence, achieving daily phone availability and meeting service level goals.
    • Participate in projects and initiatives that support call center needs and goals as needed.
    • Distribute coupons to customers to drive revenue generation in Customer Solutions department.

    Qualifications

    BASIC QUALIFICATIONS:

    • High school diploma or equivalent required. College degree or currently working towards the completion of a college degree strongly preferred.
    • Previous experience working in a product call center, order entry department, or other fast-paced customer service environment.
    • Strong organizational, prioritization/time management skills and ability to multi-task.
    • Excellent interpersonal skills required; ability to interface with customers in a manner which instills confidence in Master Lock’s products and business; ability to successfully interact with variety of customers and work through challenging situations.
    • Strong verbal and written communication skills.
    • High comfort level with rapidly changing technology; ability to quickly learn and apply computer skills.
    • Must be able to work in and adapt to a dynamic, fast paced, multi-tasking, team-based environment.

    PREFERRED QUALIFICATIONS:

    • Familiarity with Microsoft Office application suite preferred.

    Additional Information

    BENEFITS

    • All the Insurance coverage you’d expect including medical, dental, vision, life insurance, flexible spending accounts, wellness programs, 401K all effective on your date of hire, and a bonus program plus generous PTO
    • Scholarship program for childrenof employees
    • Charitable gift matching
    • Associate appreciation/recognition programs
    • Adoption Assistance
    • Associate Purchase Program on All Fortune Brands Products
    • Culture committed to work life balance with hybrid/remote work schedules available

    Fortune Brands Outdoors & Security (Fiberon/Master Lock/Therma-Tru Doors) is an equal opportunity employer. Applicants are considered for positions without regard to race, color, creed, national origin, ancestry, religion, sex, sexual orientation, gender identity or expression, age, mental or physical disability, marital/family/caregiver status, genetic information, military or veteran status, citizenship or any other characteristic protected by federal, state or local low. Fortune Brands Doors & Security also prohibits harassment of applicants or employees based on any of these protected categories.

    Candidates for positions with Fortune Brands Outdoors & Security must be able to present proof of identity and work eligibility post hire. Immigration visa sponsorship is not available for this position and accordingly this position is not appropriate for foreign students who will require sponsorship in the future, including assistance with an Optional Practical Training (OPT) F-1 extension.

    To all recruitment agencies: Fortune Brands Outdoors & Security does not accept unsolicited agency resumes/CVs. Please do not forward resume

    All your information will be kept confidential according to EEO guidelines.

    IND3

    • ID: #39072134
    • State: Wisconsin Oakcreek 53154 Oakcreek USA
    • City: Oakcreek
    • Salary: USD TBD TBD
    • Job type: Full-time
    • Showed: 2022-04-19
    • Deadline: 2022-06-18
    • Category: Et cetera