The Delivery Lead - Operations is responsible for overseeing team performance across multiple disciplines. The Delivery Lead - Operations manages the logistics of the recruitment operations teams. The incumbent will also interact with various Cielo departments to incorporate Reporting & Analytics, Recruitment Marketing, and Cielo technology into team management and productivity.  Work Location: United States 
Work Arrangement: Remote 
Work Schedule: Monday to Friday 8am-5pm / 9am-6pm Central 
Specific requirements:  RPO background leadership preferredResponsibilities  Team Management & Leadership:- Manage the general workflow of assigned team and delegates job assignment- Perform a wide range of managerial responsibilities, including interviewing, hiring, coaching, managing, and developing employees, planning, assigning, and directing work - Mentor and guide team members through necessary processes- Establish regular communications with the team, such as 1-1 meetings and team meetings with established agendas.  Recruitment & Operational Excellence:- Provide expertise on technology systems and functions (ex, Process flows, SkyRecruit, ATS, Workday)- Manage and document process changes requested by client, update in process map as well as in systems, and communicate changes to team. May design and/or recommend new or updated processes, team configuration, etc. as necessary- Ensure team is meeting Service Level Agreements (SLA's) by managing productivity through scorecards and appropriate metrics - Drive efficiencies to meet team outcomes