Delivery Station Liaison - Full Time (40 Hours) - DWI4 - Madison, WI, USA

23 Nov 2024

Vacancy expired!

Delivery Station Liaison - Full Time (40 Hours) - DWI4 - Madison, WI, USAMadison, Wisconsin Job ID: 210079641 The address for this role, is:3650 Milwaukee Street, Madison, WI, 53714The schedule for this role, subject to change based on business need, will be:Sunday-Thursday 11:00AM-8:00PMORTuesday-Saturday 11:00AM-8:00PMThis is aFull-Time(40 hours per week) position. The average amount of scheduled hours generally consists of 40 hours per week, with the expectation to work additional hours in a week if there is a customer need.At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders.As a Delivery Station Liaison, you will help improve the customer experience by providing real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.As a Delivery Station Liaison, you will be responsible for:Communicating with customers directly by phone and by email

Empathizing with and prioritizing customer needs

Upholding company values in working with every customer

Resolving issues and setting appropriate expectations with customers

Clearly understanding and responding appropriately to the issues that customers present

Consistently composing a grammatically correct, concise, and accurate written response to customers

Approaching problems logically and with good judgment to ensure the appropriate customer outcome

Making quick and effective decisions on behalf of the customer

Working a flexible, full time schedule (40+ hours per week)

Working from inside an Amazon Logistics (AMZL) delivery station

Performing the following tasks:

Carry, lift, push and pull up to 49 pounds Stand, kneel, crouch, and/or stretch during shifts up to 12 hours long Work in an environment where the noise level varies (personal protective equipment provided) Work in an environment where the temperature may varyBasic QualificationsHigh School or equivalent diploma

Experience with Windows Operating Systems and Microsoft Outlook

Familiarity with multiple web browsers, window navigation and instant messenger tools

Preferred QualificationsPrevious experience in Customer Service

Ability to effectively prioritize work time to ensure efficiency

Experience working on a merchandising/brand ambassador team

Demonstrates integrity and has track-record of earning trust

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Full-time
  • ID: #23358499
  • State: Wisconsin Madison 53701 Madison USA
  • City: Madison
  • Salary: USD TBD TBD
  • Showed: 2021-11-23
  • Deadline: 2022-01-22
  • Category: Et cetera