Dental Front Desk Receptionist

About Us:

Lakeland Family Dental is a well established, patient centric dental practice dedicated to providing top notch general dental care services to Oconomowoc and our surrounding communities. Our dynamic, fun, and thriving private practice is looking for another front desk team member!

We’re committed to delivering a warm and welcoming experience for our patients, and you will have the support of 2 dentists who are dedicated to the highest level of quality patient care. We are seeking someone who enjoys interacting with patients, is team-oriented, knowledgeable about dental insurance, and comfortable discussing/collecting finances. Our front desk position is full time and offers competitive pay, excellent benefits, and other perks - only working 4 days a week, and no weekends ever! Experience with Dentrix patient management software is a huge plus, and solid IT/computer skills are a must.

This position is full time, for 31.5 hours on paper, but closer to 32.5 - 33.5 actual worked hours.

Monday: 8:30am - 6pm (8.5 hours + 1 hour lunch)

Tuesday: 8:30am - 5:30pm (8 hours + 1 hour lunch)

Wednesday: 8:30 - 6:30 (9 hours + 1 hour lunch)

Thursday: OFF

Friday: 8am - 2pm (6 hours, no lunch)

Reasons to join our practice:

-PTO (paid time off)

-Paid Holidays

-401(k) with 3% employer match at 100%, and 3.1-5% match at 50%

-Dental care benefits for you and your family

-Fun working environment

-Non corporate setting, which means no hard corporate production goals

-Modern, well equipped office where patients receive top quality dental work

-We are a 5 star practice on all social media platforms and have almost 600 Google reviews for a reason :)

-Our Drs have great, easy going bedside manners and our team works diligently to navigate our busy schedule together

We are looking for someone that has these same values and appreciates working within a team culture of enthusiasm and positivity.

Primary tasks include:

Keeping the schedule full – Answering phones – Replying to patient calls, texts, and emails – Checking patients in/out – Ensuring required patient forms/xrays have been received prior to their appointments – Confirming patients missed by our automated software – Scanning and entering documents – Verifying and updating insurance – Preparing daily route slips

Duties are generally split between our front desk team members. Additional tasks may include:

Generate financial treatment plan estimates and present them to patients - Collect and enter patient payments - Enter pre-estimates and follow up with patients to schedule treatment - Work 90 day insurance report to investigate why a claim may not have been paid and follow through to ensure payment - Document specialist letters and treatment - Collections follow up texts & calls - Entering insurance payments

The Lakeland Team would love to have you join us in beautiful Oconomowoc, where our modern private practice is minutes from I-94! We are paperless and digital; all notes are done on the computer. We are a general dentistry office that offers patients a wide variety of services, including placing dental implants. We do refer out all child/adolescent orthodontics, most 3rd molar extractions, and most RCTs. At Lakeland Family Dental, we truly strive to provide the best possible care for our patients and be a practice our employees are proud of.

We prefer a candidate with at least 1 year of previous dental front desk experience. Team player mentality is a must, but we also esteem a positive attitude & solid work ethic. Pay is an hourly rate based on previous experience. Benefits include paid holidays, paid vacation/PTO, retirement savings with employer match, and a dental work benefit for you & your family!

How to Apply:

If you're a dedicated and friendly individual looking for your next dental home, we want to hear from you! Please email your CV/resume to us along with a brief statement that 1) lets us know what town you live in and 2) let us know what you’re looking for in a dental practice

Thanks for your interest in Lakeland Family Dental! :)