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Summary:The Desktop Support Technician provides support of desktops, laptops, and tablets for over 6,000 users organization wide. This includes the hands-on support of incidents, service requests, and changes as they pertain to desktops, laptops, tablets, printer, applications, and other IT equipment. This position requires the ability to communicate effectively when discussing both technical and non-technical issues with customers, management, service providers and team members. This position independently resolves conflicts and problems through the skilled application of theoretical and practical knowledge of the specialized area as well as the application of general policies and organization wide policies and standards.Qualifications:
Experience providing technical desktop support (responding to, troubleshooting, and resolving technical issues, documenting incident requests, etc.)
Experience utilizing an IT service management tool (Cherwell, ServiceNow, Ivanti, etc.) to monitor and resolve incidents.
Experience configuring Microsoft Windows based PC's for deployments.
Other Details: This position sits onsite in Madison, WI. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.
Full-time