Vacancy expired!
Immediate need for a talented
Desktop Support Technician. This is a 03+ Months Contract to Hire opportunity with long-term potential and is located in Franklin, WI(Onsite) . Please review the job description below and contact me ASAP if you are interested. Job ID: 23-17265 Pay Range: $25 - $28/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).Key Responsibilities:- Level 1,2, and 3 support for IT issues.
- Provisioning of office and plant floor devices. (e.g. cell phones, tablets, HMIs, kiosk PCs, printers)
- Support of desktop and collaboration tools. (Office365 / SharePoint)
- Execution/adherence of IT standards compliance.
- Preparation of process and procedure documentation.
- Project management for site-based infrastructure / application rollouts.
- Managing onsite stakeholder relationships to ensure that the site’s requirements are being met and proactively providing appropriate technology solutions to assist in process improvement.
- Active Directory management
- Access Provisioning
- Issue escalation management
- On-call support – there is a requirement to provide 24x7 support to the site.
- Vendor management where appropriate
- Other duties and projects as assigned by IT Manager or local IT lead.
- All deskside systems
- Site-based servers support
- Plant floor computers/HMIs
- Computer software, MS Office Suite Applications
- RF technology: forklift computers, barcode scanners and barcode printers.
- Desk and mobile phone support
- Multi-function printer support
- Associate degree in related field of study
- 5 years in a technical support role
- 3-5 years of relevant IT operational support experience, preferably working in manufacturing.
- Windows Server 2008/2012
- Active Directory, SCCM, Terminal Services
- Skill in promptly detecting, analyzing and resolving computer software and network problems, sometimes with little time or data.
- Strong organizational and prioritization skills
- Good written & verbal communication skills
- Strong technical documentation skills
- Passion for customer service
- Ability to work independently, with minimal step-by-step instructions from manager.
- Fundamental knowledge of telecom and related equipment.
- Ability to prepare oral and written reports and provide quality documentation.
- Ability to effectively and carefully communicate and work through problems with customer on-site or remotely.
- Strong problem-solving, analytical, critical thinking and organizational skills
- Ability to multitask in a dynamic, fast-paced environment
- Vendor certifications are a plus.