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Requirement- Technical ArchitectDuration - Currently 12 Months ( Possible to extend)Location- (100% Remote) Madison, WIJD:This work includes answering technical questions on varied TS procedures and software.The individual must:Understand software/hardware asset managementExperience with SAM/Service NowThis role requires someone with customer service skills. Someone who can work with issues through the phone or in person and someone that can be comfortable under pressure. This person must have worked with an incident tracking system, such as ServiceNow. This individual must have the ability to work independently in a high-volume environment.Knowledge, Skills, and Abilities to include:Design, implement, and maintain the organization's application systems and/or IT infrastructure.Provide an architectural framework for information system development, maintenance, and enhancement efforts. Understand user and process requirements and ensure those requirements can be achieved through high quality deliverables. Work closely with developers and engineers to develop road maps for applications, align development plans, and to ensure effective integration among information systems and the IT infrastructure. Monitor technological advancements to ensure that solutions are continuously improved, supported, and aligned with industry and company standards, as well as emerging business requirements. Understand the interactions between systems, applications, and services within the environment, and evaluate the impact of changes or additions. Analyze systems and perform usability testing to ensure performance and reliability, enhance scalability, and meet security requirements. Conducts routine tasks as directed. Moderate supervision with some latitude for independent judgement. Typically requires five years or more experience.