Front Office Administration Assistant

Due to an in-house promotion, we are actively seeking a Front Office Administrative Assistant to join our team! This position is a vital component to our established customer base and is essential in our day-to-day operations. The Front Office Administrative Assistant is continuously collaborating with co-workers, assisting customers, and communicating with all parties to ensure an efficient and professional work environment with high customer satisfaction in our fast-paced and every-changing industry.

Daily tasks and responsibilities include, but not limited to:

-Customer Service & Retention: cordially welcoming customers; professionally and effectively speaking with customers on a multi-line phone system; and addressing customers' inquiries with knowledge and respect; and thank you cards, surveys, and customer follow-up.

-Scheduling: appropriately scheduling customer work with technicians according to individual skills, time of job, and part availability to ensure thorough, efficient, and timely job competition.

-Office Upkeep: maintaining a clean, organized, and presentable front desk, customer waiting area, and office. Including office inventory, supply organizing, re-stocking, and minor cleaning.

-Invoicing: entering vehicle and customer information; producing technician work sheets; executing estimates; communicating diagnostics and reviewing estimate with customers; ordering parts; entering work details and information; and finalizing invoices according to parts and labor.

-Accounts Receivables: processing payments; promptly collecting and applying payments received; recording and verifying payments received; deposit; and monthly balance statements.

-Mail Management: receiving, sorting, and distributing incoming mail and packages, as well as preparing outgoing mail and packages.

-Inventory & Parts Management: organizing; re-ordering; re-stocking; returns; and return verification.

-Basic Administrative Tasks: daily tasks such as copying documents; faxing; scanning; and addressing email communications

-Dispatching: take calls dispatched by customers, businesses, motor clubs, local law enforcement, and apps for disabled vehicles; record and provide drivers with pertinent details; run maps and provide accurate ETAs and quotes; and process payments.

-Errands: bank deposit; outgoing mail; customer pickup and delivery; and local parts pickup.

Required Skills

-excellent written and verbal communication skills to coordinate effectively with customers, businesses, co-workers, parts suppliers, and insurance companies

-ability to prioritize tasks, meet deadlines, make quick decisions, remember information, multi-task, strong attention to details, and ability to work independently and as a team

-valid driver's license

-previous experience and or training in front office, administrative, and or automotive industry strongly preferred

Benefits

Paid Weekly

401K Simple Plan with 3% Employer Match (optional to enroll)

Flexible Schedule with no nights, evenings, weekends, or Holidays

Competitive Wages (with performance-based commission pay after probationary period)

Company-paid Certifications in Applicable Field(s)

Holiday, Sick, and Vacation Pay for Eligible Full-time Employees

Discounted Work (after three months)

Possibility for Overtime

Interested?! We would be honored to meet you.

Call, email, message, or stop in today to set up an interview or if you have any questions for us!

We look forward to meeting you!

We are an Equal Opportunity Employer

Anderson’s Collision Mechanical Towing

613 N Pine St

Grantsburg, WI 54840

(715)463-5275 (call only)