Global Security Operations Center (GSOC) Supervisor

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!Starting Pay Range: $21.00 - $24.00 / Hour paid WEEKLY with DailyPay options & benefits!MUST be 21+ years of age and MUST have a valid driver's license.Minimum 1 year or more of Security experience requiredFull-time benefits including medical, dental, vision, 401k, PTO, and life insurance.Allied Universal is the world's largest private security company with over 800,000 employees! Allied Universal offers unmatched career growth opportunities in the security industry.Allied Universal® is hiring a Global Security Operations Center (GSOC) Supervisor. The Global Security Operations Center (GSOC) Supervisor maintains full accountability for the GSOC and its personnel, systems, and procedures to ensure effective and timely response to alarms, calls of distress, incidents, and other activities.RESPONSIBILITIES:

Serve as the liaison between the GSOC, Contract Security Management, and Global Security Management

Develop and direct the functions, processes, and operations of the GSOC and ensures policies, procedures, and objectives align with client goals

Perform analysis, planning, and provide direction to ensure that the GSOC is delivering maximum value to the business

Develop, implement, and document scheduled and ad hoc training exercises to ensure effective performance of the personnel assigned to the GSOC

Develop GSOC functionality and assist in identifying new technologies and upgrades for existing systems

Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring, radio systems, Skype, and other systems

Motivates, coaches, and provides leadership to the GSOC staff to develop direct reports

Manage, administer and work within software programs used to support operational processes such as travel security, emergency notification, global incidents, etc.

Provides feedback to both client and contract security management to mitigate failures and improve performance

Serve as a point of escalation for any inter-company customer service issues related to the GSOC operations

Perform on-call duty (includes after-hours, weekends, holidays) to take appropriate action on staff questions and issues

Develop and monitor intelligence sources to identify potential threats or incidents which may target the client

Develop and monitor key performance indicators, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvements

Perform supervisory/managerial responsibilities

Ensure adequate/skilled staffing; select employees

Establish performance goals and priorities and perform performance appraisals

Create and deliver security presentations, reports, and participate in required meetings

Perform other duties as assigned by the Contract Security Account Manager or Global Security Management

QUALIFICATIONS (MUST HAVE):

High school diploma or equivalent

Minimum of two (2) years of supervisory/management experience

Minimum of one (1) year of working in a Security Operations Center or closely related operation

Work history to include each the following:

Ability to prioritize workload based on urgency; able to delegate tasks and communicate to a range of audiences

Demonstrated analytic and critical thinking skills

Demonstrated ability to ensure compliance, monitoring of assets, and making rapid notifications

Demonstration of strong computer skills

Excellent oral and written communication skills

Excellent analytical and problem-solving skills

Superior customer service skills

Ability to coach, mentor, and motivate direct reports

Active listening skills

Ability to assess and evaluate situations effectively

Attention to detail

Proficient computer skills to include Microsoft Office (Word, Excel, PowerPoint) and ability to quickly learn multiple computer software programs

Ability to research, investigate, and compile information

Planning and organizing skills

Ability to mediate conflict with tact, diplomacy

Ability to critically think and conduct analyses in a dynamic environment; able to adapt to changing priorities

PREFERRED QUALIFICATIONS (NICE TO HAVE):

Prior experience supervising or managing a Security Operations Center, Security Communications Center, security/alarm monitoring center or other closely related call center environment

Military experience

College degree in management, criminal justice, or related field of study

BENEFITS:

Medical, dental, vision, basic life, AD&D, and disability insurance

Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements

Eight paid holidays annually, five sick days, and four personal day

Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.comIf you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.comIf you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .Location: United States-Wisconsin-RacineJob Category: Security Supervisor