Help Desk

18 Jun 2024

Vacancy expired!

One of our clients is looking

Help Desk based on the following skills:

Top Skills & Years of Experience:Customer Service, Basic IT Troubleshooting, Call center experience = 6 mo. Experience

Nice to have skills: Previous call center experience

Interview Process: Remote Interviews through TEAMS - 1 round

Duration: through 6/30/2023, possibility of extension Local candidates or willing to relocate at the candidate's expense. Due to current pandemic the majority of work will be done remotely but may be required to occasionally work in the office in Madison WI to provide adequate in-office coverage.

Job DescriptionWorking remotely requires the individual to have a telephone (land line preferred but cell phone is OK), Windows 10 computer with a current security/anti-virus program, headset, and a location with no distractions. No equipment will be provided by DET. There is no requirement to work remotely and if the individual would prefer to work in the office all COVID protocols are followed and in place; mask requirement and social distancing is expected to be followed by all staff in the office. This position will provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Help Desk capabilities with approximately 6mo - 1 year of experience in the IT customer service field or in a customer support related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment. This is a 24x7x365 support center position and to provide adequate coverage an occasional shift in work hours and overtime may be necessary.

This position will provide support to end users on a variety of IT issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular support field. An ideal candidate would have previous IT Help Desk experience. Candidate should have approximately 6mo - 1 year of experience in an IT customer service field or in a customer support related area. Has knowledge of commonly used IT concepts, practices, and procedures. The IT Help Desk I position relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment. The successful candidate may have to undergo a drug test and background check. Sincerely,

SwatiDigitek Software, Inc.650 Radio DriveLewis Center, OH 43035Work

: 6145263135Fax: 6147925840

www.digiteksoftware.com

  • ID: #43215162
  • State: Wisconsin Madison 53701 Madison USA
  • City: Madison
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2022-06-18
  • Deadline: 2022-08-15
  • Category: Et cetera