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- The client is seeking highly motivated and capable person to help answer front line calls via incoming phone or front desk service to meet client’s needs for staff.
- This work includes answering technical questions on varied TS procedures and software that is used by the client.
- This role requires someone with customer service skills.
- Someone who can work with issues through the phone or in person and someone that can be comfortable under pressure.
- If this person has exposure to an incident tracking systems (ServiceNow) it would be a plus.
- This individual must have the ability to work independently in a high-volume environment.
- Must have solid phone/soft skills and customer service experience.
- Organization.
- Ability to maintain composure with end customers.
- Ability to follow-through on expectations tasks and ensure work assignments are completed.
- Ability to effectively communicate, both orally and in written form.
- Experienced working in a deadline-driven environment, handling and prioritizing multiple tasks.
- Excellent conceptual, problem solving, and analytical skills.
- Ability to work independently or as a member of a team on complex tasks.
- Demonstrated competency in documenting solutions for both technical and functional audiences.
- Provide Services and TS through Customer Service
- Work with Tier 2/3 staff in a professional manner
- Support PC troubleshooting/imaging
- Work with documentation specialist
- Assess needs of customers.
- Work independently.
- Participate as a team member to achieve successful business process.
- Communicate status to management and teams.
- Experience in Help Desk environment
- Minimum of High School Degree (prefer coursework beyond High School)
- Experience in imaging PC Hardware and troubleshooting desktop software
- Use of service management systems for incident tracking